Customer Service
Best for candidates with 3+ years of experience
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Build my resume To land a job in customer service, write a resume that does three things: prove you’re a strong communicator, show real impact in past roles, and make that information easy to skim and trust. Employers don’t have time for guesswork—you need to show, not tell.
Use specific examples, active verbs, a results-driven tone, and a format that is both human-friendly and Applicant Tracking System (ATS) compatible. Every line and section should answer one question: Why should they hire you?
This guide covers:
- ↪ 34 best customer service resume samples from entry-level to leadership roles
- ↪ What to include—and how to include it—for maximum impact
- ↪ Why you should write a matching customer service cover letter and use tools like LinkedIn resume builder
Why this CV works
- The best way to quickly highlight your value to the hiring manager is by making your points concise and highly relevant to the job to which you’re applying. As a rule of thumb, the more you customize and fine-tune your resume for each job application, the more likely you are to get an interview.
Why this CV works
- The best way to demonstrate how good your interpersonal skills are is to showcase how you’ve used them to thrive at work. Example, “Boosted high-end electronic sales by 34% through deep product knowledge and personalized demonstrations.”
View more customer service representative resumes>
Why this CV works
- While your customer success manager resume is bound to emphasize customer service skills, there’s power in the numbers, too. A results-focused recruiter will want to see specific quantifiable achievements in your work history.
View more customer success manager resumes>
Why this CV works
- Though including a resume objective is optional, we recommend one if you’ve had a career change, are entry-level, or simply need to effectively fill a little space on your resume. If you choose to add it, make sure it’s unique and personalized for every application you submit. That’s right. Every single one.
View more customer service manager resumes>
Why this CV works
- Format your resume so that your most recent experience and achievements are at the top of your call centre customer service CV. By doing this, you’re presenting those highlights in a way that they’re the very first thing a recruiter will probably look at.
View more call center customer service resumes>
Why this CV works
- Aside from your work experience, certifications can play a massive role in positively portraying your skillset to a recruiter. A Certified Customer Service Professional (CCSP) certification on your professional customer service resume immediately lets a potential employer know you’re well-equipped and ready to provide exceptional customer service.
Why this CV works
- Did you know that, on average, hiring managers spend six seconds or less reviewing a resume to decide if it warrants a closer look? To get their attention, use a professional resume template that’s clean and free of distractions.
View more remote customer service resumes>
Why this CV works
- Make your customer service call center resume irresistible by highlighting how you’ve assisted customers throughout your career. If you run out of room in your resume, remember that a cover letter generator can help you expound quickly on the details you care about sharing.
Why this CV works
- If you are familiar with a particular CRM or management software, make sure to include it in your CV for a customer service supervisor role to demonstrate to an employer that you are a well-rounded candidate.
View more customer service supervisor resumes>
Why this CV works
- Creating an outstanding healthcare customer service representative resume is going to take some extensive past work experience. That means generating bullet points for the most recent and relevant customer roles you’ve worked. Use multiple skills in your points to show prospective employers you’re well aware of what’s trending in the healthcare service industry.
Why this CV works
- The most convincing way to show you’re interview-worthy is with a well-written resume that quantifies your impact as a customer service representative. From sales to customer reviews to retention, there’s a lot of numbers you can draw upon, such as customer satisfaction scores, how many customers you helped, and sales targets you exceeded.
View more customer service specialist resumes>
Why this CV works
- Something very impressive on a customer service associate resume is when you’ve gone the extra mile to be certified. Our user-friendly resume templates and Google Docs resume templates allow you to quickly add a section just for certificates and licenses.
View more customer service associate resumes>
Why this CV works
- Craft your insurance customer service resume to present yourself as the perfect fit for the role by highlighting extensive experience as a claims processor. Remember that expertise in communication efficiency, accurate responses align well with the requirements of the role since you will be handling customers.
Why this CV works
- Zero in on tangible outcomes to back up your skills? Think along the lines of “Spearheaded the integration of Freshdesk to streamline client communications, reducing response time by 37%” and “Negotiated service agreements with high-value clients, bringing in $576,987 in new business”.
Why this CV works
- Your CV should focus on important skills. Look through the job advert and see if you can find skills that are especially relevant to the customer service position you’re applying for. In general, we recommend including six to ten strengths in your skills section. Focus on adding hard skills, like Zendesk, Salesforce, and Microsoft Word.
View more customer service agent resumes>
Why this CV works
- Phrases like “Managed operations for 18 agents using Zendesk, reducing ticket resolution time by four hours on average, and “Optimized LiveChat use, driving a 36% increase in customer interactions and $12,680 in incremental sales” illustrate what you can do.
Why this CV works
- Remember this field usually only requires a high school diploma, so no matter what qualification you have, add it in. Leaving the education section of your customer experience resume blank will only worsen your chances of getting hired.
Why this CV works
- Using a sprinkle of color can demonstrate your confidence and individuality, making you an even more appealing candidate. Scroll through some recruiter-approved resume examples and investigate the customer service job description’s to get a feel for what might work for your individual style.
View more customer service coordinator resumes>
Why this CV works
- Pick a template with a harmonized color and font diversity to distinguish your header with a color different from the rest of your airline customer service resume. In the same line, use larger fonts to draw the hiring manager’s attention to different essential parts of your resume.
Why this CV works
- Here’s the inside scoop: dig into the job ad to get a grasp of what hiring managers are after, whethercommunications skills, a track record of success in customer handling, or knowing your way around the latest industry software (think Salesforce, Slack, and Zendesk).
Why this CV works
- Color enhancements look good on a medical customer service resume; they are like a visual shout-out to all the essential components like your header, the university you attended, and former places of work. A heads-up, though: stick with a consistent color palette.
Why this CV works
- Don’t disregard your personal hobbies when applying for a job. Some hobbies, though they might seem irrelevant to you at first glance, can bolster your credibility as a well-rounded candidate.
View more customer service sales resumes>
Why this CV works
- Proficiency in utilizing a diverse range of tools and technologies, including Tableau for data driven decisions and Slack for streamlined team communications, is key to give you an edge over your peers.
Why this CV works
- Recruiters sometimes unknowingly judge a candidate based on their looks instead of just zeroing in on their mad skills. Why not play it safe and keep visuals, such as your image, out of your piece? That way, you focus squarely on what matters: your abilities and achievements in customer service.
Why this CV works
- Take your resume personalization to the next step by adding a career summary section if you’re a total pro in the field with more than a decade of experience. Use this section for some humble bragging and tell hiring managers about your biggest accomplishments over the course of your career.
View more customer service advisor resumes>
Why this CV works
- Your entry-level customer service resume should be as personable as you are with your clients; showcase your flair by formatting your resume properly. Just make sure they relate to the customer service job description and emphasize your most relevant skills.
View more entry-level customer service resumes>
Why this CV works
- Skills acquired from entry-level positions in hospitality or the customer service sector can easily transition into a customer service lead role. For example, from hands-on experience as a customer service representative, you might have honed your ability to address customer concerns and enquiries.
Why this CV works
- Since you probably have plenty of experience, you may want to consider including a resume summary, which can give a valuable overview of your skills and how they’ve driven results over the course of your lengthy (10+ years for a summary) career.
View more customer service consultant resumes>
Why this CV works
- Using hard numbers throughout your resume makes hiring managers slow down and read more carefully, plus using metrics supercharges your resume clout and indicates that you know your value (literally).
View more customer service technician resumes>
Why this CV works
- One way to really make your customer service bank resume shine is to add any past instances of working with a well-known company such as AT&T. Mention how you went beyond resolving technical issues at a desk by adding your ability to make personalized follow-ups, maintain high-data accuracy rates, and implement any customer feedback provided.
Why this CV works
- Sprucing up your customer service officer resume with some numbers is a no-brainer. All you need to do is sprinkle in statements like “Capitalized on Salesforce CRM tools to track customer interactions and sales data, improving customer satisfaction scores to 4.4 out of 5.”
Why this CV works
- Just be sure the keywords you glean from the job description truly match the skills you possess. Better to be a master of a few talents than have a surface knowledge of many.
View more bilingual customer support resumes>
Why this CV works
- Emphasize growth in your career by ordering your work experience in a reverse-chronological resume format, meaning that your most recent experience will be listed at the top of the page.
Why this CV works
- If you’ve had plenty of experience working in a retail environment, then sprinkle in impressive numerical metrics such as team headcounts, sales targets met, and payment processing accuracy percentages whenever possible.
How to Write a Customer Service Resume
A standout customer service resume must lean heavily on surfacing both soft skills, such as forging interpersonal relationships and excellent communication, and technical proficiency, including expertise in CRM software or ticketing systems. Generate bullet points to show measurable impact and position yourself as a valuable asset that the employer cannot overlook.
To stand out instantly, start with a professional summary that’s keyword-aligned with the job description, and structure sections with semantic headers for easier parsing.
Before submitting, use a resume checker to ascertain ATS compatibility and identify opportunities for improvement. Also, reviewing resume examples can help you calibrate tone and content. If transitioning from a different industry, write a resignation letter that maintains professionalism and leaves a positive final impression.
We’ll cover:
- Customer service skills
- Formatting your customer service CV
- Measuring your previous impact
- Tailoring your CV for each job
What are the best customer service skills for a resume?
Your skills section provides recruiters and resume parsers with the most unmistakable evidence of your suitability for the role. Blend tools and systems with people skills as outlined in the customer service job posting.
However, don’t leave those skills idle; use them in your bullet points to showcase the value and impact you bring.
It’s a good idea to use a keyword scanner to ensure that you’re not leaving out anything that recruiters care about.
Top hard skills for customer service resumes:
- CRM tools (HubSpot, Zendesk)
- Microsoft Office Suite
- Data analysis & reporting
- CRM (HubSpot, Salesforce)
- Email management tools
In-demand soft skills for a customer service resume:
- Bilingual (Spanish/English)
- Verbal and written communication
- Organized and detail-oriented
- Documentation and reporting
- Conflict resolution
- Customer retention
- Empathy and patience
Suppose you come across a customer service job description requesting bilingual support like this:
- Answer telephone calls and emails promptly in Spanish and English
- Maintain and expand client base through positive customer interaction
- Excellent verbal and written skills in both Spanish and English
- Strong organisational and analytical skills
- Adaptable—must be able to work independently as well as part of a team every day
Based on the job description, it’s clear this company values a bilingual, organised individual who is an effective communicator. These skills (as long as they accurately define you) should serve as the foundation of your skills section. And a word to the wise—don’t apply for a job if you can’t honestly say you possess the skill set required.
Now, it’s time to tailor your skills section to the job description, which might look like this:
- Bilingual (Spanish and English)
- Organised
- Strong verbal and written communication
- Proven customer satisfaction
- Empathic
- Methodical and thorough documentation
- CRM (HubSpot)
Not every customer service job description will look like the one above, so your skills section should reflect the role for which you’re applying.
The following skills would be excellent additions to other customer service roles:
- Data analysis
- Metrics-led
- Customer service reporting
- Self-motivated
- Social media
- Creative problem-solver
- Leader
- Curious
- Sales
How should a customer service resume be formatted for ATS?
For your resume to pass ATS and land on the desk of a real-life recruiter, keep the layout simple and keyword-rich.
Follow the best formatting practices:
- Use reverse-chronological order
- Include clear semantic headings (e.g., “Skills”, “Experience”, “Education”, etc.)
- Avoid icons, images, or charts
- Use concise, impact-driven bullet points to highlight results
- Save as a .docx or PDF (unless otherwise stated)
Your customer service resume needs to follow the some presentation principles since it’s your first impression. Make the recruiter’s job as easy as possible by being neat, easy to read, and understandable.
There are several ways to achieve this, but one of the simplest is to put things in reverse-chronological format. This helps recruiters understand your background straight away. (For instance, if you recently worked as a customer service advisor, you’ll have a shorter adjustment period. And even if you were a customer service advisor a few years ago, the reverse-chronological order will help recruiters quickly assess your qualifications.)
Further suggestions for keeping your CV easy to read:
- Add bullet points
- Bullet points rely on keywords, essential for making your CV ATS-friendly. The concise structure and repetitive points also reduce eye strain when reading.
- List the job you’re applying for
- Place the customer service title beneath your name to make it easier for the recruiter to keep that specific job in mind as they scan your CV. This is especially crucial when a company is hiring for multiple roles.
- Keep your CV to one page
- The average time a recruiter spends looking at a CV is six to seven seconds, which means you should only include essentials. Anything else that’s relevant can be brought up in the job interview.
- Decide if you need a profile/summary
- Some companies view them as outdated, but others appreciate knowing exactly what you’re aiming for. Review CVs in the job sector to see if others include them, and consider contacting current employees on LinkedIn for advice.
- Avoid icons and pictures
- Primarily, fancy icons or images may confuse the ATS. Beyond that, leaving them off your CV looks more professional; plus, it leaves room for more important things, like skills or awards.
Should I include an objective or summary?
Objectives and summaries are a hot topic for CVs. It’s up to you to decide if an objective or summary is needed for your customer service CV. Typically, objectives/summaries are a good idea if you’re changing careers, you’re an entry-level applicant, or if you want to customise them for each application. Otherwise, it would be best to leave space for other things.
The difference between objectives and summaries lies in their purpose and your level of experience. Both are roughly two to three sentences, but an objective outlines your interest and qualifications for the role, while a summary highlights your previous work. If you have limited experience, you should choose an objective to explain why you’re the best candidate, but if you’ve been in customer service for years, you could include a summary to describe your unique background.
In conclusion,
Include an objective if:
- You’re switching industries
- You’re an entry-level candidate
- You want to personalize your application to the role and company
Use a summary if:
- You have 5 or more years of experience
- You have impactful achievements worth recruiters’ attention
How to write the best summary/objective for a customer service resume
Whether it’s a summary or an objective, it should always be concise, informative, and personal; this is your opportunity to showcase your personality and skills before the interview, so make it count.
When writing your objective, convey your reason for applying and why you would be an excellent candidate. Avoid making it generic, dull, or overly casual:
- University graduate seeking employment in the customer service sector to begin a lifelong career. I am hardworking, excellent with people, and proficient with computers.
Instead, your objective should be specific, detailed, and unique to both you and the job description. Try something that highlights your skills regardless of your level of experience:
Example
“Bilingual customer support specialist familiar with Zendesk and CRM tools, seeking to grow a long-term career in customer experience at American Express by helping improve retention through clear, empathetic support.”
For those with over 10 years of experience, a summary is the best approach. Poor summaries contain limited and vague information:
- I’m a manager seeking further professional development. I’m skilled at resolving conflicts, managing finances, and writing reports; looking for a role that will provide me with experience and career opportunities.
Instead, a summary should be a highlight of your achievements and expertise. To further demonstrate your talent, include metrics here as well:
Example
“Customer service manager with 8+ years of experience leading high-performing teams across phone, chat, and email channels. Skilled in Zendesk, Salesforce, and KPI-driven coaching. Improved first-call resolution by 27% at Wayfair. Committed to building scalable support systems that enhance retention and team growth.”
This summary is tailored to the role and outlines the candidate’s experience and skills while being personable and not too formal. By carefully crafting your objective or summary, you can stand out from the competition in just two to three sentences.
How to leverage metrics on your customer service resume
Numbers demonstrate your impact and provide a clear mental picture to recruiters, enabling them to assess your suitability for the role. Don’t say you “helped customers,” but instead specify the number of customers, what you did, the sales value outcome, and feedback ratings.
Most job description bullets don’t describe how successful, friendly, or efficient you were. However, saying, “Assisted 200+ customers weekly with technical questions with a 98% customer satisfaction rate,” tells the recruiter the specifics of your talents and abilities.
It’s not necessary to provide metrics for every bullet point, but including an estimate when possible is better than being vague.
Some customer service metrics to add to your CV include:
- Customer satisfaction (CSAT) score: The main aspect of customer service is keeping customers happy, so delivering high CSAT scores based on your interactions with customers is sure to catch the attention of recruiters.
- Net promoter score: Just like the CSAT, this provides an insight into how satisfied customers are with the company.
- Employee retention rate: This statistic is useful if you’re in a management position with a close-knit team. That means your leadership directly affects how many customer service representatives leave or stay.
- Resolution rate: By showing a percentage of resolved cases, you demonstrate your effective problem-solving skills and care for the customer.
- Customer effort score: This indicates how much effort it took to resolve an issue. Less effort means you’re easier to work with and more effective, which is why a low CES score is useful to add to your CV.
- Customer/employee numbers: Providing the number of colleagues, employees, or customers you’ve assisted or served is a great way to demonstrate your ability to help large numbers of people.
Now that you know what kind of metrics to include, below are some examples of how you can use them in practice. If you have trouble calculating some of the aforementioned metrics, HelpCrunch or Kustomer have some helpful formulae.
Vague vs impact-driven customer service resume bullets
When hiring managers read your bullet points, they should immediately identify your leadership, skills, and value.
Notice the difference here:
Example
Before (vague):
Helped customers solve issues with software
After (metric-driven):
Resolved 98% of support tickets on first contact using Zendesk, reducing repeat inquiries and assisting 200+ users per week.
More examples that demonstrate value:
- Handled an average of 250 weekly tech requests with 98.7% first-contact resolution via Freshdesk, cutting response time by 6 minutes
- Increased employee retention by 23% in 12 months by overhauling onboarding workflows using BambooHR
- Raised NPS to 52 through personalized email outreach and follow-up sequences built in HubSpot
How should I tailor my customer service resume for each job?
Just as every company is different, no customer service position is identical. So, why would you submit the same CV for multiple customer service job applications? Tailoring your CV shows you have researched the job and helps support your candidacy.
Check the following list for advice on how to customise sections of your CV:
- Customise your objective/summary
- Mention the company by name and what you hope to achieve. Check the “job details” section of the job description to see what the company aims to accomplish, whether it’s enhancing customer loyalty or improving customer satisfaction.
- Customise your skills
- Many customer service roles require similar skills, but that doesn’t mean your skills should remain stagnant. Check the job description’s qualifications to look for skill keywords to include. Keep it under 10 to avoid being excessive.
- Customise your job description bullet points
- Include the job description requirements in your CV as much as you can. If the job description states they’re looking for someone who will “standardise quality customer service through positive customer interactions,” mirror that wording on your CV to describe your past achievements. This helps make your CV ATS-friendly while highlighting your skills.
- Bonus tip: Experts agree that using a LinkedIn resume builder to automatically generate drafts from your profile, then tailoring them accordingly, saves time and reinforces professionalism.
- No matter the customer service position you’re applying for, there are many ways to write your resume so that it’s relevant and unique to each application:
Customer service CV
- Although the job title might not be as distinctive as “customer success manager,” that doesn’t mean your CV should be generic.
- All of these are good ways to tailor your job description points.
- Include a concise objective that mentions the company by name, and highlight why you’re suitable for the role.
- Have you assisted a large number of customers or increased overall customer numbers? Have you improved efficiency or used specific software mentioned in the job description?
Customer service representative CV
- Customer service representatives work directly with customers, so demonstrate your ability to advocate for customers and resolve specific issues that lead to significant changes.
- Outcomes such as increased sales or fewer errors are excellent metrics to include.
- All customer service professionals must be personable, but representatives work on a one-to-one basis, which means it’s crucial to demonstrate compassion and empathy.
- Highlight skills such as empathy, friendliness, and negotiation in your skills section and job description bullet points.
- Include your goals for your interactions with customers, such as “established lasting relationships” to highlight your interpersonal skills.
Customer service manager CV
- Customer service managers are leaders, so focus on highlighting your leadership ability through quantifiable achievements.
- Use verbs like “directed,” “led,” or “modelled” to demonstrate effective leadership.
- Include a summary to highlight the success of your career to date and what you can contribute to your new role.
Entry-level customer service CV
- Even if you don’t have work experience, draw on your past involvement with clubs, placements, or voluntary work. Even if it doesn’t seem relevant, look for transferable skills.
- For example, if you were a lab assistant, you had to be highly organised and a great problem-solver, which would work well in a customer service CV.
- Emphasise your ability to work well with others—include any courses, extracurricular projects, or voluntary work where you consistently interacted with people.
Retail customer service CV
- Retail customer service focuses specifically on sales, and it comes with its own challenges. Emphasise your ability to be flexible, patient, and understanding.
- Include past experience where you solved problems, troubleshot issues, or resolved disagreements.
- Anything related to product management would be an excellent addition—consider past roles that involved marketing or sales, especially if you can provide metrics such as increased revenue or achieving sales targets.
Customer success manager CV
- Customer success managers build strong relationships with clients and assist them from start to finish. You’ll want to emphasise your interpersonal abilities and strong organisational skills.
- CSMs must be able to anticipate potential issues and avoid them, so include responsibilities where you proactively and positively enhanced the customer’s experience.
- Resilience and tenacity are two core elements of the customer success journey, so long-term projects and goals are solid additions to prove you’re willing to invest the time to get something done properly.
Bilingual customer support CV
- Bilingual customer support professionals are invaluable assets to any company as they open up business to new customers and provide more personalised service.
- Include all languages in which you’re fluent in the skills section. Also, make sure to highlight your bilingual (or multilingual) abilities in your objective or summary.
- Mention how you improved your customer service strategies or practices, as this will demonstrate that you actively enhance customer experiences for everyone.
Customer service consultant CV
- CSCs are all about streamlining processes and systems, so your CV should be focused on overall improvement. Find ways to include metrics on improving efficiency and reducing errors.
- CSCs are also great advocates for both the customer and the company. They see things from both the customer’s perspective and the company’s, so keep your CV balanced between your advancements for the company and your success with customers.
Final checklist: Before you hit submit
Does your resume:
- Use reverse-chronological format?
- Include role-specific skills from the job description?
- Focus on measurable metrics and not tasks?
- Avoid icons, columns, or non-text elements?
- Match ATS keywords?
Keys takeaways for your customer service resume
CVs are your first impression, so it’s important to make a good one. By taking the extra time to customise and adjust your customer service CV, you’ll catch the eye of hiring managers. With your list of relevant skills, professional formatting, specific job metrics, and tailored additions, your CV is sure to stand out from the competition.
Upload your CV to our resume checker to see if your CV meets our AI-powered recommendations. If you’re starting from scratch, use the best free resume builder, which allows you to create CVs from the ground up with helpful hints and tools from BeamJobs. If you’ve made it this far, it’s safe to say you’re well on your way to perfecting your customer service CV!
Customer Service Resume FAQs
Ensure your customer service job descriptions clearly list the title, core duties, skills, and measurable output.
Briefly describe:
Role summary
Responsibilities
Required skills
Work environment
Experience level
Traceable and measurable outcomes
Employers prioritize soft and technical skills that directly impact customer satisfaction and bring business value.
Top customer service skills:
Verbal and written communication
Active listening and empathy
Conflict resolution
Patience under pressure
Familiarity with CRM tools
