Customer Service
Best for candidates with 3+ years of experience
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Build my resume As the face of the organisation, the customer service team is crucial in building and maintaining a business’s reputation.
To be a successful customer service professional, you must have a wide-ranging skill set—patience, empathy, critical thinking, and detailed knowledge of your company’s products or services.
With such a tall order, you shouldn’t also have to be an expert at building a resume. Our easy resume tips are available at your fingertips! Even better, consider using our LinkedIn resume builder to send an application that aligns with your career history.
We’ve analysed countless CVs and chosen the 34 best customer service CV samples to help you secure your next job in 2025.
Furthermore, we’ll share our recommendations and advice so you can present yourself at your best on your CV; before you know it, you’ll also be ready to tackle your customer service cover letter!
Why this CV works
- Even if you have a lot of information on your CV, it shouldn’t feel overwhelming or difficult to read. Your goal with your customer service representative CV is to quickly convince the hiring manager that they’d be foolish not to invite you for an interview.
- The best way to do this is by making your points concise and highly relevant to the job for which you’re applying. If you include a resume summary, tailor it to the company to which you apply. As a rule of thumb, the more you customise and fine-tune your resume for each job application, the more likely you are to get an interview.
Why this CV works
- As a customer service representative, you’ll be speaking to a lot of people face-to-face daily—so your soft skills are extremely important! The best way to demonstrate how good your interpersonal skills are is to showcase how you’ve used them to excel at work.
- So, instead of simply adding ‘Sales’ as a skill in your customer service representative CV, use an example of where and how you used that skillset. Try, “Increased high-end electronic sales by 34% through extensive product knowledge and personalised demonstrations.”
View more customer service representative resumes>
Why this CV works
- While your customer success manager resume is bound to emphasize customer service skills, there’s power in the numbers, too! A results-focused recruiter will want to see specific quantifiable achievements in your work history.
- Challenge yourself to demonstrate your impact with metrics.
- For example, how much time did you save in labour hours? How much did you increase profits for the company? Provide any details that demonstrate how swiftly you could boost figures at the next business that’s wise enough to employ you.
- Finding the right balance between hard and soft skills can be challenging, but it’s achievable—the skills section on your resume can highlight the soft skills that led to those impressive figures in the first place.
See more customer success manager resumes>
Why this CV works
- Enhance your customer service manager CV with a well-crafted career objective.
- But don’t worry! You can easily customise it by mentioning the specific job title you’re aiming for, the company’s name, and any role-specific skills you’ve acquired. If these sorts of details overwhelm you, take a moment; now, make a resume with one of our free resume templates or Google Docs interactive resumes that already have sections laid out for your objective.
- While including a resume objective is optional, we recommend one if you’ve had a career change, are just starting out, or simply need to effectively fill a little space on your CV. If you decide to add it, ensure it’s unique and personalised for every application you submit. That’s right. Every single one.
View more customer service manager resumes>
Why this CV works
- Did you know that, on average, hiring managers spend six seconds or less reviewing a CV to decide if it warrants a closer look? To get their attention, use a professional resume template that’s clean and free of distractions.
- By using a remote customer service CV template that’s uncluttered and highlights what’s truly important, you can show a recruiter what they need to see to form a positive opinion of you.
View more remote customer service resumes>
Why this CV works
- Format your resume so that your most recent experience and achievements are at the top of your call centre customer service CV. By doing this, you’re presenting those highlights in a way that they’re the very first thing a recruiter will probably look at.
View more call center customer service resumes>
Why this CV works
- Do you have a habit of helping people in every job you take on? Then this one’s right up your street! Make your customer service call centre CV irresistible by highlighting how you’ve assisted customers throughout your career.
- It’s fine even if you mention them in other unrelated job roles. Just ensure that you clearly state how your assistance helped customers in a particular situation.
- If you run out of space in your CV, remember that a cover letter generator can help you expand quickly on the details you care about sharing.
Why this CV works
- The most convincing way to show you’re interview-worthy is with a well-written resume that quantifies your impact as a customer service representative.
- Fortunately, customer service is usually a role that relies heavily on metrics. From sales to customer reviews to retention, there are plenty of figures you can refer to, such as customer satisfaction scores, the number of customers you assisted, and sales targets you surpassed.
- Metrics catch the eye of the CV reader and extend the time they’ll spend reviewing your customer service specialist CV, which boosts your chances of securing an interview. As a hiring manager will, on average, spend six seconds looking at your CV, grabbing their attention swiftly is crucial.
View more customer service specialist resumes>
Why this CV works
- Aside from your work experience, certifications can play a massive role in positively portraying your skillset to a recruiter.
- Let’s say you have a Certified Customer Service Professional (CCSP) certification on your professional customer service CV—it immediately lets a potential employer know you’re well-equipped and ready to provide exceptional customer service.
Why this CV works
- Something very impressive on a customer service associate CV is when you’ve gone the extra mile to be certified. Definitely include any licences or certifications you have in a dedicated “Certifications” section.
- Our user-friendly resume templates and Google Docs resume templates allow you to quickly add a section just for certificates and licences.
- Where possible, try to quantify achievements in your previous customer service roles, such as improvements in customer satisfaction, reductions in customer wait times, and even the number of customers you assisted each day. For example, “Handled an average of over 40 customer complaints per day with a 93% customer satisfaction rate.”
View more customer service associate resumes>
Why this CV works
- Creating an outstanding healthcare customer service representative CV will require extensive previous work experience. That means generating bullet points for the most recent and relevant customer roles you’ve undertaken.
- Take David’s points for example. See how they use multiple skills in their points to show prospective employers that they’re well aware of what’s trending in the healthcare service sector.
Why this CV works
- Even though it’s your interpersonal skills that will need to shine the most as a customer service supervisor, being tech-savvy and having experience with relevant tools can significantly enhance your chances of being employed.
- If you are familiar with a particular CRM or management software, make sure to include it in your CV for a customer service supervisor role to demonstrate to an employer that you are a well-rounded candidate.
View more customer service supervisor resumes>
Why this CV works
- Every insurance company will be looking for a dedicated professional with a proven track record in claims adjustment, sales, and processing. Therefore, craft your insurance customer service CV to present yourself as the perfect fit for the role by highlighting extensive experience as a claims processor.
- Remember that expertise in communication efficiency and accurate responses align well with the requirements of the role, as you will be dealing with customers.
Why this CV works
- Focus on making your customer service agent resume friendly and approachable, while still demonstrating to the hiring team that you’re professional and refined.
- As long as you’re not distracting from the content of your resume, go ahead and get a little creative.
- Do this by organizing your resume into distinct sections (subheadings are your friend), and use an unexpected pop of colour to reflect your personality. Who said your CV has to be boring?
- Your CV should focus on important skills. Look through the job advert and see if you can find skills that are especially relevant to the customer service position you’re applying for. In general, we recommend including six to ten strengths in your skills section. Focus on adding hard skills, like Zendesk, Salesforce, and Microsoft Word.
View more customer service agent resumes>
Why this CV works
- Wondering how to craft a career-transforming customer care CV that seriously impresses prospective employers? How about focusing on tangible outcomes to back up your skills?
- Consider phrases like “Led the integration of Freshdesk to streamline client communications, reducing response time by 37%” and “Negotiated service agreements with high-value clients, generating £576,987 in new business”. These should be your highlights—at the forefront of your CV’s work experience section. After all, wouldn’t you notice a candidate with figures to prove they’re a mover and shaker?
Why this CV works
- Senior customer success manager roles are highly sought after, so you can be sure you’re up against a crowd of ambitious candidates vying for the position. However, with a tailored senior customer success manager CV that stands out from the rest, you could be the one crossing the finish line first, even if it takes you by surprise.
- Here’s the inside scoop: delve into the job advert to understand what hiring managers are looking for, whether it’s an impressive communications skills, a proven track record in customer service, or familiarity with the latest industry software (think Salesforce, Slack, and Zendesk). Then, highlight these skills in your showcase. See? Easy as pie!
Why this CV works
- Don’t overlook your personal hobbies when applying for a job. Some hobbies, even if they might seem irrelevant to you initially, can enhance your credibility as a well-rounded candidate.
- Let’s consider the poetry writing, portrait sketching, and vector illustration mentioned in this customer service sales CV. They demonstrate that you have a talent for creativity, an understanding of design, and an eye for detail—all of which will be beneficial in your professional role.
View more customer service sales resumes>
Why this CV works
- If you’re eager to have a one-to-one with the hiring manager, then you must demonstrate what you can offer them. One of the smartest ways to do that is by quantifying outcomes in your experienced customer service CV.
- Phrases like “Managed operations for 18 agents using Zendesk, reducing ticket resolution time by four hours on average, and “Optimised LiveChat use, driving a 36% increase in customer interactions and £12,680 in incremental sales” are it.
Why this CV works
- You don’t always need a degree in business to succeed in customer service. Other educational achievements such as a bachelor’s degree in computer science work just as well.
- Remember, this field usually only requires a secondary school diploma, so no matter what qualifications you have, include them. Leaving the education section of your customer experience CV blank will only reduce your chances of being hired.
Why this CV works
- Did you know your customer service coordinator resume can be both stylish and professional?
- That’s right. Your CV doesn’t need to look computer-generated to command respect. In fact, using a splash of colour can demonstrate your confidence and individuality, making you an even more appealing candidate.
- Browse through some recruiter-approved resume examples to get a sense of what might suit your personal style.
- A word of caution: While more companies are valuing the individuality and flair of applicants, there are times when more subdued colours (like deep navy, slate grey, or hunter green) may be more appropriate. This can be especially true if you’re applying to a larger corporate business. Determine what’s best by investigating the customer service job description’s work culture.
View more customer service coordinator resumes>
Why this CV works
- The potential employer probably wants to see the face of the person about to make a difference in their company, right? Not really. You could be making a big mistake by adding a photo of yourself in your fast food customer service CV.
- Unknown to most applicants, hiring bias is not a myth. Recruiters sometimes unknowingly judge a candidate based on their appearance instead of just focusing on their impressive skills. Why not play it safe and keep visuals, such as your photo, out of your application, like Callan does? That way, you focus entirely on what matters: your abilities and achievements in customer service.
Why this CV works
- Avoid using a dull CV template and instead choose an option with a harmonious colour and font variety. You are encouraged to differentiate your header with a colour different from the rest of your airline customer service CV.
- In the same line, use larger fonts to draw the hiring manager’s attention to different essential parts of your CV. For example, job titles should be in a larger font and title case format, while terms highlighting your skills, hobbies, contact information, and education should be in uppercase.
Why this CV works
- When you’re determined to convince the hiring manager that you’re the best medical customer service representative around, an attractive template goes a long way to make your CV stand out from the start.
- Colour enhancements look good on a medical customer service CV; they are like a visual highlight of all the essential components such as your header, the university you attended, and previous places of work. A word of advice, though: stick with a consistent colour palette—after all, you want it to convey professionalism, not an art project gone awry.
Why this CV works
- To make your client service manager CV stand out, you should demonstrate a proven track record in fostering strong client relationships and delivering exceptional service. Proficiency in using a diverse range of tools and technologies, including Tableau for data-driven decisions and Slack for streamlined team communications, is key to giving you an edge over your peers.
- If you can, include your metrics on improving customer satisfaction to further demonstrate your potential.
Why this CV works
- Skills acquired from entry-level positions in hospitality or the customer service sector can easily transition into a customer service lead role. For example, from hands-on experience as a customer service representative, you might have honed your ability to address customer concerns and enquiries.
- Additionally, a technical support specialist role might have honed your problem-solving skills and technical knowledge, essential for resolving issues beyond the first line of support. Instances where your leadership qualities stood out are a valuable addition to your customer service lead CV.
Why this CV works
- In the twenty-first century, most hiring managers aren’t too straight-laced and are relieved to see you showcase your personality on your customer service advisor resume. Spice things up a bit and try adding some color!
- Now, that doesn’t mean you need to bring the entire colour wheel to your CV. Instead, focus on grabbing recruiters’ attention by using one or two colours for your section titles. You can start from scratch to find a visually appealing colour, or use a resume template if you’re not artistically inclined.
- Take your CV personalisation to the next step by adding a career summary section if you’re a true expert in the field with over a decade of experience. Use this section for some modest boasting and inform hiring managers about your greatest achievements throughout your career. After all, if there’s ever a good time to boast, it’s on your CV, isn’t it?
View more customer service advisor resumes>
Why this CV works
- Your entry-level customer service resume should be as personable as you are with your clients; showcase your flair by formatting your resume properly.
- Choose two tastefully contrasting fonts: one for your section headings, and one for your main text.
- Utilise white space throughout your CV to give it a clean, easy-on-the-eye, professional feel.
- We suggest bold (but not garish) colours in the header and titles to draw attention.
- Is your CV looking a bit sparse? No worries! Say goodbye to excess white space by adding some relevant projects you’ve worked on. Just make sure they relate to the customer service job description and emphasise your most relevant skills.
View more entry-level customer service resumes>
Why this CV works
- When you’re writing your customer service consultant resume, you may be fretting over just how confining a single page is.
- Struggling to let go of the roles you had in secondary school? You can save old positions in a separate document, just in case. Just remind yourself that you can discuss this expertise during an interview.
- Instead of squeezing your work experience into a tiny font size, try focusing on your most relevant work history.
- Given your extensive experience, you might want to consider including a resume summary, which can provide a valuable overview of your skills and how they’ve contributed to results throughout your long (10+ years for a summary) career.
View more customer service consultant resumes>
Why this CV works
- Hiring managers get way more job applicants than they can possibly sort through. To overcome this, they’ll spend only six seconds reviewing most resumes. So, how can you get a recruiter to actually read your customer service technician resume?
- It’s surprisingly easy! Using hard numbers throughout your CV makes hiring managers slow down and read more carefully, plus using metrics enhances your CV’s impact and indicates that you know your value (literally).
- Don’t be afraid to highlight your hobbies and interests on your resume.
- But, please, please ensure you can relate them to the job. If you’re including a really interesting hobby, a hiring manager is almost certainly going to ask you all about it.
You’d better
1.) actually do that hobby, and
2.) be able to relate that hobby to relevant customer service tech job skills.View more customer service technician resumes>
Why this CV works
- One way to really make your customer service bank resume shine is to add any past instances of working with a well-known company such as AT&T.
- Even if it’s only a brief period, mention how you went beyond resolving technical issues at a desk by highlighting your ability to make personalised follow-ups, maintain high data accuracy rates, and implement any customer feedback provided.
Why this CV works
- Aah, this one can help us bring home the bacon.” Sorry to burst the bubble, but the only thing that will make the potential employer say these words is demonstrating your impact in previous roles.
- Enhancing your customer service officer CV with some figures is a no-brainer! It’s as easy as pie; all you need to do is include statements like “Utilised Salesforce CRM tools to track customer interactions and sales data, improving customer satisfaction scores to 4.4 out of 5.”
Why this CV works
- As you craft your bilingual customer support resume, keep in mind the hundreds of metrics you can use to display your impact throughout your work history.
- For example, you can mention the number of loyalty programme members you signed up, the number of customers you assisted per shift, the number of performance-based awards you received, and the percentage of bilingual clients who specifically returned to you for help.
- Using six to ten specific resume skills in your skills section is a great way to ensure that your resume is ATS-ready.
- Get past the automated tracking system filter by including relevant keywords in your skills section, which you’ve carefully extracted from the job description.
- Just ensure the keywords you extract from the job description genuinely match the skills you have! It’s better to be an expert in a few areas than to have a superficial understanding of many.
View more bilingual customer support resumes>
Why this CV works
- Design your customer service success specialist resume to highlight your evolving expertise in customer relations.
- Hiring managers in the customer service field often have less than a minute to review your resume, so it’s important that you place the most relevant information where they’ll see it!
- Emphasise growth in your career by ordering your work experience in a reverse-chronological resume format, meaning that your most recent experience will be listed at the top of the page.
- If you want to take your CV to the next level, we suggest including quantified metrics (numbers). Why?
- Including numbers in your work experience bullet points shows the employer that you’re excellent at your job! Ultimately, they’re looking for specialists who can perform the role well, and numbers demonstrate that you can.
Why this CV works
- Whenever you’ve got something impressive in your work history, your experience section should take centre stage in your CV!
- The structure of your retail customer service resume can either help or hinder the flow of the employer’s reading experience and affect whether or not you secure that interview.
- We suggest you experiment with a range of resume templates and choose the one that highlights your strongest selling points.
- If you’ve had plenty of experience working in a retail environment, then use bullet points that allow you to modestly highlight the significant scale of your contributions and successes.
- Include impressive numerical metrics such as team headcounts, sales targets achieved, and payment processing accuracy percentages whenever possible.
4 Tips to Improve Your Customer Service CV Today
Customer service CVs have evolved beyond a straightforward list of experiences and qualifications that demonstrate your value. Nowadays, they’re as diverse as the candidates themselves. Before writing a resignation letter and applying for your next position, take a look at BeamJobs’ list of recommendations to ensure your CV sounds professional, looks tidy, and unequivocally proves that you’re the best candidate. We’ll cover:
- Customer service skills
- Formatting your customer service CV
- Measuring your previous impact
- Tailoring your CV for each job
Tip 1: Confidently choose your customer service skills
The skills section of a resume might be brief, but it makes a strong impact. This is where you showcase what you’re capable of and what you can achieve. This section is particularly important for ATS to keep you in contention, so it’s vital to focus on the skills you have.
You should list both hard skills (like Microsoft Office Suite, HubSpot, or HelpDesk) and soft skills (like organisation, problem-solving, and interpersonal communication). The best place to find applicable skills would be the job description itself—see what’s required for the tasks listed, and then use those tasks to guide you in the right direction.
Suppose you come across a customer service job description requesting bilingual support like this:
- Answer telephone calls and emails promptly in Spanish and English
- Maintain and expand client base through positive customer interaction
- Excellent verbal and written skills in both Spanish and English
- Strong organisational and analytical skills
- Adaptable—must be able to work independently as well as part of a team every day
Based on the job description, it’s clear this company values a bilingual, organised individual who is an effective communicator. These skills (as long as they accurately define you) should serve as the foundation of your skills section. And a word to the wise—don’t apply for a job if you can’t honestly say you possess the skill set required.
Now, it’s time to tailor your skills section to the job description, which might look like this:
- Bilingual (Spanish and English)
- Organised
- Strong verbal and written communication
- Proven customer satisfaction
- Empathic
- Methodical and thorough documentation
- CRM (HubSpot)
Not every customer service job description will look like the one above, so your skills section should reflect the role for which you’re applying.
The following skills would be excellent additions to other customer service roles:
- Data analysis
- Metrics-led
- Customer service reporting
- Self-motivated
- Social media
- Creative problem-solver
- Leader
- Curious
- Sales
Tip 2: Format your CV for the ATS and recruiters
When you open the pages of a book, what’s more inviting: dense blocks of text with little colour or short paragraphs with headings, indents, and plenty of white space? The latter is easier to read and, therefore, more inviting. Your customer service CV needs to follow the same principle since it’s your first impression. Make the recruiter’s job as easy as possible by being neat, easy to read, and understandable.
There are several ways to achieve this, but one of the simplest is to put things in reverse-chronological format. This helps recruiters understand your background straight away. (For instance, if you recently worked as a customer service advisor, you’ll have a shorter adjustment period. And even if you were a customer service advisor a few years ago, the reverse-chronological order will help recruiters quickly assess your qualifications.)
Further suggestions for keeping your CV easy to read:
- Add bullet points
- Bullet points rely on keywords, essential for making your CV ATS-friendly. The concise structure and repetitive points also reduce eye strain when reading.
- List the job you’re applying for
- Place the customer service title beneath your name to make it easier for the recruiter to keep that specific job in mind as they scan your CV. This is especially crucial when a company is hiring for multiple roles.
- Keep your CV to one page
- The average time a recruiter spends looking at a CV is six to seven seconds, which means you should only include essentials. Anything else that’s relevant can be brought up in the job interview.
- Decide if you need a profile/summary
- Some companies view them as outdated, but others appreciate knowing exactly what you’re aiming for. Review CVs in the job sector to see if others include them, and consider contacting current employees on LinkedIn for advice.
- Avoid icons and pictures
- Primarily, fancy icons or images may confuse the ATS. Beyond that, leaving them off your CV looks more professional; plus, it leaves room for more important things, like skills or awards.
Objective or summary for your customer service CV?
Objectives and summaries are a hot topic for CVs. It’s up to you to decide if an objective or summary is needed for your customer service CV. Typically, objectives/summaries are a good idea if you’re changing careers, you’re an entry-level applicant, or if you want to customise them for each application. Otherwise, it would be best to leave space for other things.
The difference between objectives and summaries lies in their purpose and your level of experience. Both are roughly two to three sentences, but an objective outlines your interest and qualifications for the role, while a summary highlights your previous work. If you have limited experience, you should choose an objective to explain why you’re the best candidate, but if you’ve been in customer service for years, you could include a summary to describe your unique background.
Whether it’s a summary or an objective, it should always be concise, informative, and personal; this is your opportunity to showcase your personality and skills before the interview, so make it count.
When writing your objective, convey your reason for applying and why you would be an excellent candidate. Avoid making it generic, dull, or overly casual:
- University graduate seeking employment in the customer service sector to begin a lifelong career. I am hardworking, excellent with people, and proficient with computers.
Instead, your objective should be specific, detailed, and unique to both you and the job description. Try something that highlights your skills regardless of your level of experience:
For those with over 10 years of experience, a summary is the best approach. Poor summaries contain limited and vague information:
- I’m a manager seeking further professional development. I’m skilled at resolving conflicts, managing finances, and writing reports; looking for a role that will provide me with experience and career opportunities.
Instead, a summary should be a highlight of your achievements and expertise. To further demonstrate your talent, include metrics here as well:
This summary is tailored to the role and outlines the candidate’s experience and skills while being personable and not too formal. By carefully crafting your objective or summary, you can stand out from the competition in just two to three sentences.
Tip 3: Utilise metrics on your customer service CV
Utilising metrics is all about avoiding vagueness and demonstrating success. Most job description bullet points don’t convey how successful, friendly, or efficient you were. However, stating, “Assisted over 200 customers weekly with technical queries, achieving a 98% customer satisfaction rate,” provides the recruiter with specific details of your skills and abilities.
It’s not necessary to provide metrics for every bullet point, but including an estimate when possible is better than being vague.
Some customer service metrics to add to your CV include:
- Customer satisfaction (CSAT) score: The main aspect of customer service is keeping customers happy, so delivering high CSAT scores based on your interactions with customers is sure to catch the attention of recruiters.
- Net promoter score: Just like the CSAT, this provides an insight into how satisfied customers are with the company.
- Employee retention rate: This statistic is useful if you’re in a management position with a close-knit team. That means your leadership directly affects how many customer service representatives leave or stay.
- Resolution rate: By showing a percentage of resolved cases, you demonstrate your effective problem-solving skills and care for the customer.
- Customer effort score: This indicates how much effort it took to resolve an issue. Less effort means you’re easier to work with and more effective, which is why a low CES score is useful to add to your CV.
- Customer/employee numbers: Providing the number of colleagues, employees, or customers you’ve assisted or served is a great way to demonstrate your ability to help large numbers of people.
Now that you know what kind of metrics to include, below are some examples of how you can use them in practice. If you have trouble calculating some of the aforementioned metrics, HelpCrunch or Kustomer have some helpful formulae.
- Assisted over 250 customers with technological queries monthly, maintaining a consistent CSAT score of 86 based on interactions
- Expanded the client base through positive, empathetic communication, resulting in a net promoter score of over 50.
- Led a group of 20 staff members through conflict resolution training and updated induction processes, which improved staff retention by 23%
Tip 4: Tailor your customer service CV for the role
Just as every company is different, no customer service position is identical. So, why would you submit the same CV for multiple customer service job applications? Tailoring your CV shows you have researched the job and helps support your candidacy.
Check the following list for advice on how to customise sections of your CV:
- Customise your objective/summary
- Mention the company by name and what you hope to achieve. Check the “job details” section of the job description to see what the company aims to accomplish, whether it’s enhancing customer loyalty or improving customer satisfaction.
- Customise your skills
- Many customer service roles require similar skills, but that doesn’t mean your skills should remain stagnant. Check the job description’s qualifications to look for skill keywords to include. Keep it under 10 to avoid being excessive.
- Customise your job description bullet points
- Include the job description requirements in your CV as much as you can. If the job description states they’re looking for someone who will “standardise quality customer service through positive customer interactions,” mirror that wording on your CV to describe your past achievements. This helps make your CV ATS-friendly while highlighting your skills.
- No matter the customer service position you’re applying for, there are many ways to write your resume so that it’s relevant and unique to each application:
Customer service CV
- Although the job title might not be as distinctive as “customer success manager,” that doesn’t mean your CV should be generic.
- All of these are good ways to tailor your job description points.
- Include a concise objective that mentions the company by name, and highlight why you’re suitable for the role.
- Have you assisted a large number of customers or increased overall customer numbers? Have you improved efficiency or used specific software mentioned in the job description?
Customer service representative CV
- Customer service representatives work directly with customers, so demonstrate your ability to advocate for customers and resolve specific issues that lead to significant changes.
- Outcomes such as increased sales or fewer errors are excellent metrics to include.
- All customer service professionals must be personable, but representatives work on a one-to-one basis, which means it’s crucial to demonstrate compassion and empathy.
- Highlight skills such as empathy, friendliness, and negotiation in your skills section and job description bullet points.
- Include your goals for your interactions with customers, such as “established lasting relationships” to highlight your interpersonal skills.
Customer service manager CV
- Customer service managers are leaders, so focus on highlighting your leadership ability through quantifiable achievements.
- Use verbs like “directed,” “led,” or “modelled” to demonstrate effective leadership.
- Include a summary to highlight the success of your career to date and what you can contribute to your new role.
Entry-level customer service CV
- Even if you don’t have work experience, draw on your past involvement with clubs, placements, or voluntary work. Even if it doesn’t seem relevant, look for transferable skills.
- For example, if you were a lab assistant, you had to be highly organised and a great problem-solver, which would work well in a customer service CV.
- Emphasise your ability to work well with others—include any courses, extracurricular projects, or voluntary work where you consistently interacted with people.
Retail customer service CV
- Retail customer service focuses specifically on sales, and it comes with its own challenges. Emphasise your ability to be flexible, patient, and understanding.
- Include past experience where you solved problems, troubleshot issues, or resolved disagreements.
- Anything related to product management would be an excellent addition—consider past roles that involved marketing or sales, especially if you can provide metrics such as increased revenue or achieving sales targets.
Customer success manager CV
- Customer success managers build strong relationships with clients and assist them from start to finish. You’ll want to emphasise your interpersonal abilities and strong organisational skills.
- CSMs must be able to anticipate potential issues and avoid them, so include responsibilities where you proactively and positively enhanced the customer’s experience.
- Resilience and tenacity are two core elements of the customer success journey, so long-term projects and goals are solid additions to prove you’re willing to invest the time to get something done properly.
Bilingual customer support CV
- Bilingual customer support professionals are invaluable assets to any company as they open up business to new customers and provide more personalised service.
- Include all languages in which you’re fluent in the skills section. Also, make sure to highlight your bilingual (or multilingual) abilities in your objective or summary.
- Mention how you improved your customer service strategies or practices, as this will demonstrate that you actively enhance customer experiences for everyone.
Customer service consultant CV
- CSCs are all about streamlining processes and systems, so your CV should be focused on overall improvement. Find ways to include metrics on improving efficiency and reducing errors.
- CSCs are also great advocates for both the customer and the company. They see things from both the customer’s perspective and the company’s, so keep your CV balanced between your advancements for the company and your success with customers.
The keys to your customer service CV
CVs are your first impression, so it’s important to make a good one. By taking the extra time to customise and adjust your customer service CV, you’ll catch the eye of hiring managers. With your list of relevant skills, professional formatting, specific job metrics, and tailored additions, your CV is sure to stand out from the competition.
Upload your CV to our resume checker to see if your CV meets our AI-powered recommendations. If you’re starting from scratch, use the best free resume builder, which allows you to create CVs from the ground up with helpful hints and tools from BeamJobs. If you’ve made it this far, it’s safe to say you’re well on your way to perfecting your customer service CV!
