Customer service Best Practices are your middle name, and you’re super agile at working with your teammates in sales to ensure customer satisfaction: You provide sound advice and maintain a hands-on support role by handling questions, complaints, and transactions.
But how do you sum up everything you do for an effective resume? Customer inquiries, data entry, teamwork–it’s a lot.
But don’t worry: I’ve helped people land customer support dream jobs for years. Get started with these 3 proven resume samples and helpful hints!
What Matters Most: Your Skill list & Work Experience
Recruiters need a fast overview of what you can do. Your skills list is the perfect place to lay your cards out on the table, so make sure they showcase your best abilities.
Don’t write a laundry list of everything you’ve ever been good at. Brainstorm away, but then look for your strongest selling points and pare your list down to only the most field-specific items.
It’s crucial for your skill section to be highly relevant to your profession and demonstrate efficiency and organization. Show that you know your stuff by listing specifics like negotiation, account management, and Zoom.
9 Most Popular Customer Service Associate Skills
- Empathy
- Account Management
- Negotiation
- Patience
- Problem-solving
- Pipedrive
- Zoho
- Zoom
- MS Excel
Sample Customer Service Associate Work Experience Bullet Points
Your experience section is where recruiters should easily be able to see the good stuff. You should keep your bullet points nice and trim, but provide plenty of value.
How did you use your skills to resolve a customer conflict? What about that time you presented customer concerns to your coordinator, helping to boost satisfaction rates?
Make sure to back your achievements with quantifiable data and metrics that reinforce them, too! Pull percentages, positive ratings, and other data into your experience points.
Here are a couple of samples:
- Handled difficult and complex customer complaints, resolving issues within 4 minutes and earning a customer satisfaction score of 4.9 out of 5
- Grew existing customer account 9% by exhibiting empathy and triaging incoming calls, reducing the average time-to-resolution to 4 minutes
- Implemented virtual Q&A sessions with 25+ clients per week, creating specialized website walkthroughs to save 14+ hours of direct customer interfacings
- Attained 97% customer satisfaction on voluntary surveys, increasing customer retention by 6%
- Confirmed flight and travel information, checking in over 411 customers daily at California’s second most-trafficked airport while following 100% of FAA policy regulations
Top 5 Tips For Your Customer Service Associate Resume
- Stay brief!
- I know it can be tricky to part with any of your greatest achievements. But if you’re struggling to keep your bullet points slim or your sections are spilling onto the next page, save some gold nuggets for your cover letter!
- Emphasize your niche
- Sometimes it gets tough to figure out how to shine above the competition, but you can do this by highlighting your specialty. You aren’t just any customer service rep–spotlight how you build bridges between customers, teams, and managers!
- Demonstrate growth
- When you fill in your reverse-chronological resume, strive to include a variety of tasks that exhibit a trend of career growth. Recruiters want to see that you’re adaptable and ambitious.
- Don’t forget the data
- No matter how people-focused your skills and duties are, always back them with numbers. Show the impact that your work had for your previous employers because it shows what you can do for your next company.
- Give your points context
- If you mention a quantifiable improvement rate, provide the context for it to give a more accurate portrayal of your contributions. What kinds of customers did you assist? Which teams did you contribute to?
Frequently Asked Questions
- What’s my max resume length?
- A page is all you need! If you’re struggling to keep everything within that limitation, refer back to the job description to see what’s most important and what you can afford to save for another time.
- So do I need to customize every time?
- Yes, but this is another area where the job description can help you out: Read back and look for key terms to include in your resume, as well as some direction on which skills are most important to include. It’s easier than it seems to tweak things each time.
- What template should I use?
- Base this choice around which of your areas is the strongest. If your work history is a bit sparse, you might want to opt for a template that places more of a focus on your skills and education. After all, if you have the empathy, software knowledge, and basic foundation, then your ambition will make you a great customer service associate!
