You facilitate customer engagement and organic growth by taking ownership of any obstacles in your path and proactively solving customers’ problems. You’re also a pro at planning strategic goals and helping your team meet them.
But how do you manage your resume? What should you include, and what’s the best format?
I’ve been helping people out with customer satisfaction and management resumes for years, so don’t worry: These 3 customer service manager resume examples and tips can help!
Customer Service Manager Resume
Clean Customer Service Manager Resume
Modern Customer Service Manager Resume
What Matters Most: Your Skills & Work Experience Sections
Your skills section should show the fundamentals of why you’re qualified to work as a customer service manager. What are your interpersonal strengths? Are there any key programs you use to get things done?
Recruiters want to see a balanced set of hard and soft skills (leaning towards the technical side) worded in an analytical, efficient way. What I mean by that is: Specificity is essential!
Ditch any generic terms about how you can communicate well and have a friendly attitude. Instead, go beyond the surface and use your skills to describe how you leverage those abilities within your specific profession.
Here are some examples:
9 Top Customer Service Manager Skills
- Team Leadership
- Employee Satisfaction
- Customer Satisfaction
- Data Analysis
Sample Customer Service Manager Work Experience Bullet Points
Your skills are undoubtedly awesome, but your experience section shows recruiters why that matters: What kind of impact did you have with your abilities? How can you set off your skills with examples of how well you apply them in your field?
You’re going to need to measure your success to show that you can back your skills, too. Recruiters want to see solid evidence that you’ve come a long way throughout your career and accomplished plenty.
Quantifying your success can take the form of percentages, headcounts (with context!), or satisfaction rates.
Here are some samples:
- Designed and built a comprehensive reporting infrastructure for coaching under-performing customer service specialists, improving average performance by 24%
- Led customer service specialist team through HubSpot migration and handled unresolved challenges to maintain a customer retention rate of 92%
- Identified gaps and bottlenecks in customer care, institutionalizing actionable and incentivized customer feedback cards that improved customer retention by 71%
- Reworked existing processes to improve customer retention by 12% and customer satisfaction by 19%
- Followed up with customers to update them on claim requests, achieving a 96% customer approval rating
Top 5 Tips For Your Customer Service Manager Resume
- Shorter is sweeter!
- It’s hard to narrow down your vast array of customer service experiences, but you’ll want to give your resume a hard limit of just one page. Anything else you put on page 2 will likely be glossed over anyway.
- Provide context
- So, more about that context: Don’t try to quantify your impact with random headcounts or project numbers, since those can feel weak on their own. If you include numbers like these, make sure you strengthen them with clear rates or percentages that show their relevance.
- Cover the rest with a letter
- Still struggling to part with some of your favorite work history points? Choose the best ones and set them aside in a document to build a strong foundation for your cover letter! You’ll want the same gold nuggets for that anyway: Your actions, impact, and metrics.
- Use layout to showcase your experience
- When picking a layout, make sure your experience takes center stage on your customer service manager resume. The growth and diversity in your experiences are what make you unique, so don’t let anything steal their thunder!
- Versatility is key
- Alongside demonstrating steady advancement throughout your career, you’ll want to showcase a versatile array of experience points. You want to show recruiters that you can tell a story through data, since that’s what you’d do for your customer service team!
Frequently Asked Questions
- What colors can I use?
- It’s common for people to use color to give their resume some personality. Using a pop of color to set off your name and contact info or draw attention to your section headers is fine, but keep everything readable and don’t go overboard!
- How do I customize my resume?
- Revisit each job description before you apply and look for keywords, catchy phrasing, or value statements that you can switch out and reflect in your resume. This finishing touch doesn’t take much time, but it goes a long way!
- How do I show that I’m management material?
- It’s all about advancement, improvement, and growth! Arrange your work experience points to show a consistent increase in the magnitude and complexity of your accomplishments. Show that you can navigate all types of customer service initiatives, from direct interactions to team guidance and delegation.