Customer Success Manager
Best for senior and mid-level candidates
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From engaging talks with potential customers to long-term customer relationships, you know just how to keep people happy with excellent service plans. You provide support for your clientele and your customer success team, securing loyalty and satisfaction.
But what about your resume? It might still seem daunting to puzzle out where you want to put each section and which stories of customer success you should include.
But don’t sweat it! We’ve been helping people out for years with stuff like this, and we’ve got three customer success manager resume examples with tips to help you get things moving.
What Matters Most: Your Skills & Work Experience
Many professions require a highly technical skill set, but recruiters are more interested in a customer success manager who gets people. After all, you’re responsible for creating customer service policies and supporting peers and customers alike! So, soft skills like empathy and leadership are important.
But you still want to include a few more technical abilities, like organizational skills and data entry. And don’t forget any programs you use for account management and collaboration.
This list of skills below should give you an idea of what to include on your resume. Be specific and avoid terms that are too generic to say “customer success manager”!
9 Most Popular Customer Success Manager Skills
- Strategic Thinking
- Policy Implementation
- Risk prevention
- Empathy
- Proactivity
- Problem-solving
- ChurnZero
- Skilljar
- Microsoft Suite
Sample Customer Success Manager Work Experience Bullet Points
Recruiters don’t just want a list of skills, no matter how impressive they look—they want examples of how you’ve used your skills to make a difference. How did you reduce churn or boost customer retention and satisfaction rates?
Oh, and you’ll want numbers to go with those examples. If you make a claim, you need to back it up with quantifiable data like budget savings, ratings, and percentages that visibly measure your success.
Putting those two tips together means providing context for what you did to improve customer relations alongside numbers that give measurable weight to your impact.
Here are a few ideas from our sample resumes:
- Outperformed target merchant partnership periods by 17%, increasing partnership duration to an average of 2 years.
- Cultivated relationships with 650+ clients, increasing 5-star ratings on customer feedback surveys by 22%
- Calculated ROI using MS Excel, optimizing team function and elevating ROI to 419%
- Assessed data through ChurnZero, reducing churn while increasing the rate of returning clients by 55%
- Trained a 10-person team on customer communication practices and new customer success plan, increasing customer satisfaction by 13%
Top 5 Tips For Your Customer Success Manager Resume
- Seriously: Metrics matter
- Showing off those numbers is a good thing! Be sure to name the program you used, like MS Excel or ChurnZero, whenever possible in your metrics. This will provide context and an organic, concise way to work in your technical knowledge.
- Pick a template that fits
- Your resume template should always fit the mood of the work environment, so look to the job description. Is it written in a more corporate or friendly tone? A mild touch of warm color usage can also help a customer success manager to demonstrate their friendly attitude.
- Show balance in your skills
- It’s important for a customer success manager to show a strong balance between interpersonal finesse and logical, critical thinking. You need to demonstrate your ability to not only strategize but implement and support those strategies graciously, too.
- Show project ownership
- As a customer success manager, recruiters want to see evidence that you’re confident in guiding a team through a policy’s complete lifecycle. They also want you to show adaptability by describing how you integrated customer feedback to make improvements.
- Spotlight versatility while communicating
- Since you need to communicate with everyone, from loyal vendors and merchants to potential customers, versatile communication is key. You can demonstrate this by pulling in a broad variety of customer relations examples for your experience section.
How to Write a Customer Success Manager Resume
- Pick a resume template that emphasizes your strengths
In your role, staying professional and always striving to be understood are key! Show that you understand this by picking a clean resume template that puts the most important information first, just the same way as you would present an offer to a customer. Keep it to a single page to maintain the recruiter’s attention and express that you know how to be concise.
- Mix and match your skills
Your job relies on building strong relationships with clients, but to do that, you need more than just your stellar interpersonal skills. When you pick the right skills to add to your resume, make them a mix of soft and technical skills. Talk about conflict resolution, sales techniques, and active listening but also things like Microsoft Excel, Salesforce, and data analysis.
- Skip your day-to-day tasks
When you discuss your previous work experience, make it more exciting by talking about your greatest achievements. Skip things like “data entry” and “customer service.” Instead, pick out some career highlights that align with the job description, such as introducing a new policy that increased customer satisfaction.
- Back up your claims with helpful data
Just as you rely on data to keep track of your customer journeys, add some of the most interesting metrics to your resume to highlight your expertise. Discuss client portfolios and how many customers you managed at a time, retention rates, or ROI.
- Read your resume and make changes frequently
You already know that one wrong word or an unfortunate typo can leave the reader with the wrong impression. Before you send your resume, walk away from it for a couple of hours, then come back and re-read it with a fresh mind to catch anything that doesn’t sound so great. A resume that shows attention to detail and is tailored to the job will speak well of your ability to communicate, which is crucial as a customer success manager.
It’s not as hard as it sounds! Just refer to the job description and reference keywords, catchy slogans, or specific metrics that they’re looking for. Show that you’ve gone the extra mile by describing when you used the very software they reference, or the budget obstacle they’re facing, which you’ve previously overcome elsewhere.
If you decide to include a summary at all, make sure it adds a condensed wealth of information! But most of the time, your experience and skills sections should provide recruiters with all the details they want about how you strategize for a better workplace and better sales, no summary needed.
While your work experience bullet points should provide a measure of context for your accomplishments, writing a cover letter is the place where you to dive into the best and most relevant background details. If you’re struggling to pare down your resume, jot down your favorite stories of customer complaint resolutions and skyrocketed retention rates for your cover letter!
