From engaging talks with potential customers to long-term customer relationships, you know just how to keep people happy with excellent service plans. You provide support for your clientele and your customer success team, securing loyalty and satisfaction.
But what about your resume? It might still seem daunting to puzzle out where you want to put each section and what you should include.
But don’t sweat it! I’ve been helping people out for years with stuff like this, and I’ve got 3 resume examples with tips to help you get things moving.
What Matters Most: Your Skills & Work Experience
Many professions require a highly technical skill set, but recruiters are more interested in a customer success manager who gets people. After all, you’re responsible for creating customer service policies and supporting peers and customers alike! So, soft skills like empathy and leadership are important.
But you still want to include a few more technical abilities, like organizational skills and data entry. And don’t forget any programs you use for account management and collaboration.
This list of skills below should give you an idea of what to include on your resume. Be as specific as you can and avoid any terms that are too generic!
9 Most Popular Customer Success Manager Skills
- Strategic Thinking
- Policy Implementation
- Risk prevention
- Empathy
- Proactivity
- Problem-solving
- ChurnZero
- Skilljar
- Microsoft Suite
Sample Customer Success Manager Work Experience Bullet Points
Recruiters don’t just want a list of skills, no matter how impressive they look–they want examples of how you’ve used your skills to make a difference. How did you reduce churn or boost customer retention and satisfaction rates?
Oh, and you’ll want numbers to go with those examples. If you make a claim, you need to back it up with quantifiable data that visibly measures your success.
Putting those two tips together means providing context for what you did to improve customer relations alongside numbers that give measurable weight to your impact.
Here are a few samples:
- Outperformed target merchant partnership periods by 17%, increasing partnership duration to an average of 2 years.
- Cultivated relationships with 650+ clients, increasing 5-star ratings on customer feedback surveys by 22%
- Calculated ROI using MS Excel, optimizing team function and elevating ROI to 419%
- Assessed data through ChurnZero, reducing churn while increasing the rate of returning clients by 55%
- Trained a 10-person team on customer communication practices and new customer success plan, increasing customer satisfaction by 13%
Top 5 Tips For Your Customer Success Manager Resume
- Seriously: Metrics matter
- Showing off those numbers is a good thing! Be sure to name the program you used, like MS Excel or ChurnZero, whenever possible in your metrics. This will provide context and an organic, concise way to work in your technical knowledge.
- Pick a template that fits
- Your resume template should always fit the mood of the work environment, so look to the job description. Is it written in a more corporate or friendly tone? A touch of warmth through color usage is almost always a good way for a customer success manager to demonstrate their positive attitude.
- Show balance in your skills
- It’s important for a customer success manager to show a strong balance between interpersonal finesse and logical, critical thinking. You need to demonstrate your ability to not only strategize but implement and support those strategies graciously, too.
- Show project ownership
- As a customer success manager, recruiters want to see evidence that you’re confident in guiding a team through a policy’s complete lifecycle. They also want you to show adaptability by describing how you integrated customer feedback to make improvements.
- Spotlight versatility while communicating
- Since you need to communicate with everyone from loyal vendors and merchants to potential customers, versatile communication is key. You can demonstrate this by pulling in a broad variety of examples for your experience section.
Frequently Asked Questions
- How do I customize my resume for individual jobs?
- It’s not as hard as it sounds! Just refer to the job description and reference keywords, catchy slogans, or specific metrics that they’re looking for. Edit your resume to include these and show that you’ve gone the extra mile.
- What should my career summary say?
- If you decide to include a summary at all, make sure it adds a condensed wealth of information! But most of the time, your experience and skills sections should provide recruiters with all the details they want, no summary needed.
- What about a cover letter?
- While your work experience bullet points should provide a measure of context for your accomplishments, your cover letter is the place for you to dive into the best and most relevant background details. If you’re struggling to pare down your resume, jot down your favorite points to include in your customer satisfaction manager cover letter!
