You’re more technical when it comes to customer service, acting as the first point of contact by providing digital or phone support and advice as needed. You’ve used comprehensive computer training and multitasking skills to ensure speedy problem resolution each time.
But you might still be uncertain about your resume. What do you include? How do you balance your skills?
Don’t worry, we’ll resolve this: I’ve helped plenty of customer service professionals over the years. These 3 resume templates and relevant tips can help you, too!
What Matters Most: Your Skills & Work History
When a recruiter looks at your resume, they already have the ideal candidate in mind. (It was all in the job description!) You want to list your most relevant skills to show your alignment with their vision.
While you should absolutely include some soft skills since your role centers around assisting others, a customer service advisor should also be well-versed in support software. Make sure you get specific with this.
Always avoid generic terms like “good listener” or “digital support” and really zero in on exactly what you do. Check out how sharp these example skills look:
9 Best Customer Service Advisor Skills
- Zoho
- MS Excel
- Google Docs
- Google Helpdesk
- Salesforce
- Freshsales
- Customer Acquisition
- Conflict Resolution
- Problem-solving
Sample Customer Service Advisor Work Experience Bullet Points
When you fill in your experience section, remember that you’re introducing both yourself and your value to the recruiter: You want to carry your skills list to the next level by telling how you used them in your field.
Ask yourself what your experience says about you. Did you significantly improve time-to-resolution? What software proficiency did you use to reduce error rates?
Oh, and don’t forget to back those claims up! Use quantifiable data and metrics to show off just how much of a positive, measurable impact you had.
Consider these samples:
- Collaborated across 6 departments to boost effectiveness and reduce order fulfilment errors by 32%
- Handled processing of 511+ customer orders, ensuring accuracy while reducing time-to-order fulfilment by 1 or more business days
- Addressed 17+ daily cancellations and updated software to reduce time to follow up by 57%
- Handled 86+ customer inquiries and complaints per day with a 94% customer satisfaction rate
Top 5 Tips For Your Customer Service Advisor Resume
- Include your certifications
- If you have a nice, shiny certification (think Certified Customer Service Advisor, or CSA), then don’t leave it out! Certifications lend even more credibility to your qualification level and reassure recruiters that your technical skills are all there.
- Circle back to measurable impact
- I can’t say it enough: Measure the impact you had at your previous workplace. Show numbers and improvement metrics, percentages, and ratings. Quantifiable accomplishments strengthen your promise as a candidate.
- Summary vs. objective statement
- Most of the time, resume summaries sound redundant and you’re better off showing what you’ve already done through your experience section. But if you’re breaking into a new area of customer service, an objective statement can help describe how you qualify.
- Use a no-nonsense template
- It may be tempting to get fancy with your customer service advisor resume, but less is more for any kind of role that emphasizes technical skills. Focus more on spotlighting your strengths via layout.
- Show leadership when possible
- When you can, demonstrate leadership in your experience section. Even if you’re freshly transitioning to the customer service advisor role, showing that you take initiative reinforces the belief that you can guide customers to optimal resolutions.
Frequently Asked Questions
- What about my cover letter?
- Your cover letter is the perfect place to expand your qualifications beyond the bullet points. If there’s anything you struggled to part with in your resume, now’s your chance to work it in if it’s relevant.
- Should I include my education?
- Yes, you should absolutely include your education in its own little section on your resume, especially if you have limited professional experience. When your work history is a bit thin, you can bulk it up with degrees, internships, and additional skills.
- How do I write my objective statement?
- If you’re just starting out or breaking into a new job role (or a new field entirely), then you may benefit from a resume objective. Your professional objective should quickly run through your most qualifying background traits and then highlight what you’re offering your next employer.
