12 Customer Service Resume Examples for 2022

Author: Stephen Greet, Co-founder
Published on: June 10, 2022

When it comes to growing a business, reputation is everything. As the face of the organization, the customer service team is instrumental in building and maintaining that reputation.

To be a successful customer service professional, you need to have a wide-ranging skillset. You need to be patient, empathetic, a strong problem-solver, and knowledgeable of your company's products or services.

You shouldn't also have to be an expert at building a resume. We have easy resume tips available at your fingertips!

We've analyzed numerous resumes and chosen the 12 best customer service resume examples to help you land your next job in 2022.

We'll also share our recommendations and advice to help you put your best foot forward on your resume; before you know it, you'll be set to tackle your customer service cover letter!

Customer Service Representative Resume 

Why this resume works

  • Even if you have a lot of information on your resume, it shouldn't feel overwhelming or hard to read. Your goal with your customer service representative resume is to quickly make the case to the hiring manager that they'd be a fool not to invite you for an interview.
    • The best way to do this is by making your points concise and highly relevant to the job to which you're applying. If you include a resume objective, tailor it to the business to which you apply. As a rule of thumb, the more you customize your resume for each job application, the more likely you are to get an interview. 

Customer Service Specialist Resume

Why this resume works

  • The quickest and most convincing way to demonstrate that you deserve an interview is by quantifying your impact as a customer service representative.
    • Luckily, customer service is typically a metric-heavy role. From sales to customer reviews to retention, there are many potential numbers you can draw upon, such as customer satisfaction scores, how many customers you helped, and sales targets you exceeded.
  • Numbers draw the eye of the manager and increase the length of time they will review your customer service specialist resume, which increases your likelihood of getting an interview. Since a hiring manager will, on average, spend six seconds reviewing your resume, time is of the essence.

Customer Service Manager Resume

Why this resume works

  • When you're looking for your first (or your next) role as a customer service manager, your customer service manager resume needs to highlight an increasing level of responsibility throughout your career. A great way to show ownership is through the use of action verbs like "managed," "led," and "oversaw."
  • Since you'll oversee people as a customer service manager, it's important to show that you have a track record of improving the performance of those you've managed. You also want to demonstrate that you value your employees since this leads to better team performance. 
    • You can explain how you saved time, improved efficiency, and improved performance to demonstrate your management skills to the hiring manager.

Entry-Level Customer Service Resume

Why this resume works

  • It can feel daunting when you're looking for your first full-time role in customer service. The key is to remember that customer service representatives are the voice of the customer within an organization at the end of the day.
    • Your entry-level customer service resume should showcase your quick understanding of people-related issues and your track record of resolving them.
      • This can be through clubs you've participated in, part-time work experience, or volunteer roles.
    • Try starting with a resume outline template, where you can flesh out any and all projects and activities that might be worth including on your final resume. 
  • If you've recently finished school (or are still in school), you should list relevant classes you've taken that might be related to customer service. 

Retail Customer Service Resume

Why this resume works

  • The title of your resume (aka the job listed under your name) should match the job title of the role to which you're applying. This is especially true if you're applying for a specific job like a retail customer service associate.
  • The skills section of your customer service resume should mirror what's in the job description of the specific job to which you're applying. If the job description repeatedly mentions they're looking for a detail-oriented customer service professional, that's a skill you should include! 

Customer Success Manager Resume

Customer Success Manager Resume Example

Why this resume works

  • If you're writing your customer success manager resume, you've most likely been working in the industry for 10+ years.
    • You'll want to demonstrate career progression by showing growth and development between your job responsibilities. You can do this by including bigger responsibilities in your most recent positions, such as managing an entire team and accruing a larger sum of assets and responsibilities.
  • Although it's tempting to include everything, only include the most relevant job experience.
    • It can be difficult to reduce five years of work experience at a company down to three to six bullet points, but that's where quantitative metrics come in and display your job success rather than explain it.
    • Try to include only three to four work experiences. Though valuable to your growth, that internship you had 15 years ago is probably not relevant enough for your resume anymore.

Bilingual Customer Support Resume

Bilingual Customer Support Resume Example

Why this resume works

  • Knowing another language automatically increases your chances of getting an interview! Your bilingual customer support resume should actively demonstrate how you've used your abilities to broaden your client base, improve customer satisfaction, and help the company stay relevant and competitive.
    • Working as a bilingual customer support agent is a valuable asset that sets you apart from people who speak one language.
      • Beyond your job experience bullet points, you can remind employers of your language abilities in the skills section and your objective statement.
    • We recommend formatting your resume in reverse-chronological order, so hiring managers quickly notice the most relevant and impressive job title you've held.
      • As a bilingual professional, you'll want that experience near the top where employers can see it quickly.

Customer Service Consultant Resume

Customer Service Consultant  Resume Example

Why this resume works

  • As a senior staff member, your customer service consultant resume should be packed with achievements. Don't undermine your success by formatting your resume incorrectly and not including key information. 
    • Include skills, contact information, education, and work experience.
      • List six to ten skills, which is enough to highlight your grasp of customers, their needs, and behaviors without this section becoming a laundry list.
      • Your work experience should contain about three highly relevant job titles, each with three to six action-packed bullet points that demonstrate how you've improved customer satisfaction by understanding the customer and helping employees meet the customer's needs.
    • If you're moving into a consultant position, we also recommend incorporating a career/resume objective.
      • Tailor your objective to each job to which you apply. If you don't have time to enter specific job titles, reference skills in the job description and mention the company you're applying to by name, then you should simply omit the objective.

Customer Service Agent Resume

Customer Service Agent Resume Example

Why this resume works

  • Focus on making your customer service agent resume friendly and approachable, while still demonstrating to the hiring team that you’re professional and refined. 
    • As long as you’re not distracting from the content of your resume, go ahead and get a little creative. 
    • Do this by organizing your resume into distinct sections (subheadings are your friend), and use an unexpected pop of color to draw on your personality. Who said your resume has to be boring? 
  • Your resume should focus on the important skills. Look through the job posting and see if you can find skills that are especially important for the customer service job to which you’re applying. In general, we recommend including four to ten skills in your skills section.
    • Focus on adding hard skills, like CRM, Zoom, and Account Management.

Customer Service Specialist Resume

Customer Service Specialist Resume Example

Why this resume works

  • Your customer service specialist resume should be designed to highlight your evolving experience in customer relations. 
    • Hiring managers in the customer service field often have less than a minute to review your resume, so it’s important that you place the most relevant information where they’ll see it! 
    • Emphasize your growth in your career by ordering your work experience in reverse-chronological order, meaning that your most recent experience will be listed at the top of the page. 
  • If you want to bring your resume game to the next level, you should focus on including quantified metrics.
    • Including numbers in your work experience shows hiring managers that you positively impacted the company.
    • Ultimately, recruiters are looking for customer service specialists who can perform the job well, and numbers prove that you can.

Customer Service Coordinator Resume

Customer Service Coordinator Resume Example

Why this resume works

  • Stuck on what to add to your work experience bullets? Look no further than the customer service job description.
    • If you have access to the job description for your current or past positions, use that to help you. You can also use the job description for the job you’re applying for, although it will be less of a match.
  • Metrics can be tricky to include, but they’re easier to incorporate than you may think. Percentages aren’t the only useful additions—quantity metrics are also effective if used properly.
    • Try mentioning the number of people you helped in a day, the number of communication channels you managed, or the number of new projects you developed. The numbers are there; you just have to find them!

Customer Service Associate Resume

Customer Service Associate Resume Example

Why this resume works

  • Focus on making your customer service associate resume friendly and approachable, while still demonstrating to the hiring team that you’re professional and refined. As long as you’re not distracting from the content of your resume, go ahead and get a little creative!
    • Do this by formatting your resume into distinct sections (subheadings are your friend), and using a pop of color to show your personality. Who said your resume has to be boring? 
  • Your resume should focus on the important skills. Look through the job posting and see if you can find skills that are especially important for the customer service job to which you’re applying. In general, we recommend including four to ten skills in your skills section.
    • Focus on adding hard skills, like CRM, Zoom, and Account Management.

4 Tips to Improve Your Customer Service Resume Today

Customer service resumes have gone beyond a simple list of experiences and education that prove your worth. Now, they're as varied as candidates themselves. Before you apply for your next job, check out BeamJobs' list of recommendations to make your resume sound professional, look neat, and prove without a doubt that you're the best candidate. 

Here's what we'll cover:

  1. Customer service skills
  2. Formatting your customer service resume
  3. Quantifying your previous impact
  4. Customizing your resume to each job

Tip 1: confidently choose your customer service skills

The skills section of a resume might be short, but it packs a punch. This is where you sell what you're capable of and what you can do. This section is especially important for ATS to keep you in the running, so it's crucial to pay attention to what skills you possess.

You should list hard skills (like Microsoft Office Suite, HubSpot, or HelpDesk) and soft skills (like organization, problem-solving, and interpersonal communication). The best place to find applicable skills would be the job description itself—see what's required for the tasks listed, and then use those tasks to steer you in the right direction.

As an example, let's say you run across a customer service job description requesting bilingual support. As you read about the role and qualifications, you read information like: 

  • Answer telephone calls and emails promptly in Spanish and English
  • Maintain and extend client base through positive customer interaction
  • Excellent verbal and written skills in both Spanish and English
  • Strong organizational and analytical skills 
  • Flexible—must be able to work independently AND with a team daily

Based on the job description, it's clear this company values a bilingual, organized individual who is an effective communicator. These skills (as long as they accurately define you) should serve as the foundation of your skills section. And a word to the wise—don't apply for a job if you can't honestly say you own the skill set required. 

Now, it's time to tailor your skills section to the job description:

  • Bilingual (Spanish and English)
  • Organized 
  • Strong verbal and written communication 
  • Proven customer success 
  • Empathetic 
  • Methodical and thorough documentation 
  • CRM (HubSpot)

Not every customer service job description will look like the one above, so your skills section should reflect the role for which you're applying.

The following skills would be great additions to other customer service positions:

  1. Data analysis
  2. Metrics-driven
  3. Customer service reporting
  4. Self-motivated
  5. Social media
  6. Creative problem-solver
  7. Leader
  8. Inquisitive
  9. Sales

Tip 2: format your resume for the ATS and recruiters 

When you open the pages of a book, what's more inviting: dense blocks of texts with little color or short paragraphs with headings, indents, and plenty of white space? The latter is easier to read and, thus, more inviting. Your customer service resume needs to follow the same principle since it's your first impression. Make the recruiter's job as easy as possible by being neat, easy to read, and understandable. 

There are multiple ways to achieve this, but one of the easiest is to put things in reverse-chronological format. This helps recruiters know immediately where you're coming from. (For example, if you recently worked as a customer service representative, you'll have a shorter adjustment period. And even if you were a customer service rep a few years ago, the reverse-chronological order will help recruiters quickly assess your qualifications.)

Below are some further suggestions for keeping your resume easy to read and why these strategies work.

  • Add bullet points
    • Bullet points rely on keywords, essential for making your resume ATS-friendly. The condensed structure and repetitive points also relieve eye strain when reading.
  • List the job you're seeking
    • Place the customer service title beneath your name to make it easier for the recruiter to keep that specific job in mind as they scan your resume. This is especially crucial when a company is hiring for multiple positions.
  • Limit your resume to a single page
    • The average time a recruiter spends looking at a resume is six to seven seconds, which means you should only include necessities. Anything else that's relevant can be brought up in the job interview.
  • Decide if you need an objective/summary
    • Some companies see them as antiquated, but others like knowing exactly what you're aiming for. Scan resumes in the job field to see if others include them and consider reaching out to current employees on LinkedIn for advice.
  • Avoid icons and images 
    • Primarily, fancy icons or images may confuse the ATS. Beyond that, leaving them off your resume looks more professional; plus, it leaves room for more important things, like skills or awards.

Notice the customer service title beneath the applicant's name.

Contact header for customer service resume

Objective or summary for your customer service resume?

Resume objectives are a hot topic for resumes, and understanding how they're different from a resume summary is no easy feat. It's up to you to decide if an objective or summary is needed for your customer service resume. Typically, objectives/summaries are a good idea if you're changing careers, you're an entry-level applicant, or if you want to customize them for each application. Otherwise, it would be best to leave space for other things.

The difference between objectives and summaries rests in their purpose and your experience level. Both are roughly two to three sentences, but an objective describes your interest and qualifications for the job while a summary highlights your past work. If you have limited experience, you should choose an objective to sell why you're the best candidate, but if you are years into customer service, you could include a summary to describe your unique background.

Whether it's a summary or an objective, it should always be concise, informative, and personal; this is your chance to show your personality and skills before the interview, so make it count.

When you write your objective, communicate your reason for applying and why you'd make a great candidate. Avoid making it generic, flat, or too casual: 

  • College graduate looking for work in the customer service industry to start a life-long career. I'm hard-working, great with people, and skilled with computers.

Instead, your objective should be specific, detailed, and unique to both you and the job description. Try something that highlights your skills regardless of your experience level:

  • Retail customer service representative committed to serving people, growing brand loyalty, and driving positive change for over 5 years. Looking for a position with Harmony Notes that will further develop my career in management while helping customers find the best solutions for their musical concerns.

A summary is the best way to go for those who have 10+ years of experience. Poor summaries have limited and incomplete information:

  • I'm a manager who is seeking further professional growth. I'm good at resolving conflicts, handling money, and writing reports; looking for a job that will give me experience and career options.

Rather, a summary should be a highlight reel of your accomplishments and expertise. To further showcase your talent, add metrics here, too:

  • Eager to use my knowledge of CRM tools and proven service strategies to grow Soarin' Airlines' client base and ensure customer loyalty. As a customer service manager, I combine my love of organization, detail-driven data, and writing to serve my community in whatever way I can. In the past 10 years as a customer service manager, I have increased the customer base by 23% and brought back hundreds of customers.

This summary is tailored to the position and outlines the candidate's experience and skills while being personable and not too formal. By carefully crafting your objective or summary, you can rise above the competition in just two to three sentences.

Tip 3: leverage metrics on your customer service resume

Leveraging metrics is all about avoiding generality and demonstrating success. Most job description bullets don't describe how successful, friendly, or efficient you were. However, saying, "Assisted 200+ customers weekly with technical questions with a 98% customer satisfaction rate," tells the recruiter the specifics of your talents and abilities. 

Writing metrics for every single bullet point isn't necessary, but including an estimate when you can is better than staying vague.

Customer service metrics to add to your resume include:

  • Customer satisfaction (CSAT) score: The core aspect of customer service is keeping customers happy, so providing high CSAT scores based on your interaction with customers is bound to get recruiters noticing.
  • Net promoter score: Just like the CSAT, this gives an insight into how happy customers are with the company. 
  • Employee retention rate: This statistic works well if you're in a management position with a tight-knit group. That means your leadership directly affects how many customer service reps leave or stay.
  • Resolution rate: You demonstrate your effective problem-solving skills and care for the customer by showing a percentage of solved cases.
  • Customer effort score: This shows how much effort it took to resolve an issue. Less effort means you are easier to work with and more effective, which is why a low CES score is useful to add to your resume.
  • Customer/employee numbers: Providing the number of teammates, employees, or customers you've helped or served is a great way to show your capability in helping large volumes of people.

Now you know what kind of metrics to include. If you have trouble calculating some of the metrics mentioned above, HelpCrunch and Kustomer have helpful formulas. 

Here are some examples of how you can use metrics in practice:

  1. Assisted over 250 patrons with technological questions monthly with a consistent 86 CSAT score based on interactions
  2. Extended the client base through positive, empathetic communication, resulting in a net promoter score of over 50
  3. Led a group of 20 employees through conflict resolution training and updated onboarding processes that improved employee retention by 23%

    Tip 4: customize your customer service resume for the job

    Just as every company is different, no customer service position is identical. So, why would you submit the same resume for multiple customer service job applications? Tailoring your resume shows you have researched the job and helps corroborate your candidacy. Check the following list for advice on how to customize sections of your resume:

    • Customize your objective/summary
      • Mention the company by name and what you hope to accomplish. Check the "job details" section of the job description to see what the company hopes to achieve, whether it's boosting customer loyalty or increasing customer satisfaction.
    • Customize your skills
      • Many customer service jobs require similar skills, but that doesn't mean your skills should stay stale. Check the job description's qualifications to scan for skill keywords to use. Keep it under 10 to avoid being excessive.
    • Customize your job description bullet points
      • Include the job description requirements in your resume as much as you can. If the job description says they're looking for someone who will "standardize quality customer service through positive customer interactions," mimic that wording on your resume to describe your past achievements. This helps make your resume ATS-friendly while highlighting your skills.

    No matter the customer service role you're seeking, there are many ways to write your resume so that it's relevant and unique to every application:

    Customer service resume 

    • While the job title might not be as unique as "customer success manager," that doesn't mean your resume should be generic.
      • Include a concise objective that mentions the company by name and highlights why you're qualified for the job.
      • Have you assisted large volumes of customers or boosted overall customer numbers? Have you increased efficiency or used specific software discussed in the job description? 
        • All of these are good ways to customize your job description points.

    A quality objective will mention the target company by name and highlight your capabilities like the example below.

    Career objective for customer service resume

    Customer service rep resume 

    • Customer service representatives work directly with customers, so showcase your ability to advocate for customers and solve targeted issues that yield big changes.
      • Outcomes like increased sales or error reductions are great metrics to include.
    • All customer service professionals must be personable, but representatives are one-on-one, which means it's key to demonstrate compassion and empathy.
      • Highlight skills like empathy, friendliness, and negotiation in your skills section and job description bullets.
      • Include your goals for your interactions with customers, like "established lasting relationships" to draw attention to your interpersonal skills.

    Customer service manager resume 

    • Customer service managers are leaders, so focus on highlighting your leadership ability through measurable achievements.
      • Use verbs like "directed," "led," or "modeled" to demonstrate productive leadership.
      • Include a summary to showcase the success of your career so far and what you can bring to your new job.

    Entry-level customer service resume 

    • While you might not have job experience, draw on your experience with clubs, internships, or volunteer efforts. Even if it doesn't feel relevant, look for transferable skills.
      • For example, if you were a lab assistant, you had to be highly organized and a great problem-solver, which would work well in a customer service resume.
      • Stress your ability to work well with people—include any courses, resume-related extracurricular projects, or volunteer efforts where you interacted with people consistently. 

    Projects like the following can enhance any customer service resume.

    Projects for customer service resume

    Retail customer service resume 

    • Retail customer service focuses specifically on sales, with its challenges. Stress your ability to be flexible, patient, and compassionate.
      • Include experience where you solved problems, troubleshot issues, or resolved disagreements.
      • Anything relating to product management would be an excellent addition—think of past jobs that dealt with marketing or sales, especially if you can provide metrics like increased revenue or reaching sales targets.

    Customer success manager resume 

    • Customer success managers build strong relationships with customers and help them from start to finish. You'll want to highlight your relational abilities and strong organizational skills.
      • CSMs must see trouble coming and steer clear, so include responsibilities where you proactively and positively improved the customer's experience.
      • Resilience and tenacity are two core elements of the customer success journey, so long-term projects and goals are solid additions to prove you're willing to spend the time to get something done right. 

    Bilingual customer support resume 

    • Bilingual customer support professionals are huge assets to any company as they open up the business to new customers and provide more tailored service.
      • Include all languages in which you are fluent in the skills section. Also, make sure to highlight your bilingual (or multilingual) abilities in your objective or summary.
      • Mention how you improved your customer service strategies or practices, as this will show you actively make customer experiences better for everyone.

    Including bilingual skills benefits any resume.

    Skills for customer service resume

    Customer service consultant resume 

    • CSCs are all about streamlining processes and systems, so your resume should be focused on overall improvement. Find ways to include metrics for improving efficiency and reducing errors.
      • CSCs are also great advocates for both the customer and the company. They see things from both the customer's perspective and the company's, so keep your resume balanced between your advancements for the company and your success with customers.

    The keys to your customer service resume

    Resumes are your first impression, so you must make a good one. By taking the extra time to customize and adjust your customer service resume, you'll catch the eye of hiring managers. With your list of relevant skills, professional formatting, specific job metrics, and customized additions, your resume is sure to stand out from the competition.

    Upload your resume to our resume checker to see if your resume meets our AI-powered recommendations. If you're starting from scratch, use our resume builder, which allows you to create resumes from the ground up with our helpful hints and tools. If you've made it this far, it's safe to say you're well on your way to crushing your customer service resume!

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