Building and maintaining long-term partnerships with important clients is crucial to any business. As a key account manager, that’s one of your core competencies—you possess the technical and interpersonal skills to manage and grow client relationships and drive growth.
But with so many candidates gunning for the same position at your dream company, it can be complicated to get noticed. Don’t worry, we’re here to help.
A solid resume can make a massive difference in how capable you come across to a potential employer. We’ve put together credible key account manager resume templates and hacks for creating a cover letter that you can use to bring your A-game on your job hunt.
Copy this text for your key account manager resume!
Emmett Barnes
Key Account Manager
Ebar@email.com
(123) 456-7890
Fresno, CA
WORK EXPERIENCE
Key Account Manager
Microdesk
December 2020 – current
Remote
– Generated $8M with 4 of the largest Microdesk accounts
– Established initial contact with 30+ potential key clients, traveling across the country to secure deals and bring in 10 of the largest Microdesk accounts
– Acted as account management lead, brainstorming strategies and leading meetings for 15 account managers
– Achieved 100% of client deadlines, resulting in a 98.5% satisfaction rating on customer feedback surveys
– Communicated across departments to meet client needs, negotiating contracts to increase profitability while ensuring retention rates remained at or above 85%
Junior Account Manager
BitWise Industries, Inc.
November 2019 – December 2020
Fresno, CA
– Facilitated relationships with sales prospects, boosting referral rates from existing customers by 32%
– Outperformed quarterly performance targets by 20% on average, resulting in total revenue for the company of $1.9M
– Achieved 100% annual contract renewal for all clients by exceeding client expectations and personalizing service offerings
– Reinvigorated client onboarding processes, improving client engagement by 15%
Entry-Level Account Manager
Relyco
June 2018 – November 2019
Remote
– Managed 75+ active Relyco accounts, prospecting 10 new clients per shift
– Presented at 4+ annual conventions, pitching products and services equipped for industry specialists
– Collaborated with a team of 10 entry-level account managers to improve KPI’s, reporting progress to the lead account manager
– Prioritized customer needs, cross-selling products to enhance their lives, resulting in a 60% increase in order sizes
SKILLS
– Strategic Planning
– Negotiations
– Salesforce CRM
– Team leadership
– Value-based Sales
– Lucidchart Organization Systems
– Multi-tasking
– Collaboration
EDUCATION
B.A.
International Business
Fresno State University
September 2014 – June 2018
Fresno, CA
GPA: 3.8
CERTIFICATIONS
– Strategic Management Professional
– Certified Sales Professional
What Matters Most: Your Skills & Experience as a Key Account Manager
Remember, your ability to build relationships, negotiate contracts, and formulate sales strategy is fundamental. They’re expected from the role, so adding them as skills isn’t that beneficial.
Instead, add tools and software you’re experienced with—whether sales tools like Salesforce and HubSpot or CRM-related products like Microsoft Dynamics CRM.
Our most effective tip, though, is that you tweak this section based on what a recruiter is looking for. Account manager job descriptions typically include what they expect from a candidate, so it’s a great way to know what can stay and go from your resume.
9 most popular key account manager skills
- Salesforce
- Microsoft Dynamics CRM
- Tableau
- Jira
- Asana
- Google Analytics
- Freshdesk
- Productboard
- QuickBooks
Sample key account manager work experience bullet points
One of the most crucial aspects of your job is to ensure a healthy and productive relationship with the company’s top clients. This involves a lot of interpersonal skills, and the best way to convey how good yours are through your resume is to quantify impact.
As an example, compare these two work experience bullet points:
- Managed a portfolio of 15+ clients and increased sales revenue
- Managed a portfolio of 18 clients with a total revenue of $10M, exceeding sales targets by 12%
Do you see the difference? Quantifiable metrics show a recruiter the extent of the positive impact you can bring to the job.
Try these on for size:
- Created Tableau dashboards to analyze key account metrics, enabling data-driven decisions that improved customer retention by 28%
- Developed sales strategies based on insights from Salesforce, increasing revenue by 11%
- Implemented Freshdesk-based customer service solutions, slashing response times by 34%
- Used Google Analytics to study web traffic and user behavior, providing insights that boosted website conversions by 37%
Top 5 Tips for Your Key Account Manager Resume
- Show, don’t tell
- Use the work experience bullet points to elaborate on how your skills contributed to the companies you’ve worked with. For instance, did you renegotiate a contract with a high-value client and positively contribute to revenue?
- Include relevant education or certification
- You can add a section dedicated to your certificates or education with our resume templates. If you’ve gone the extra mile to be educated in account management, sales, operations, or customer service, include it to demonstrate your expertise in the field.
- Be the solution
- When putting a resume together, keep the job requirements for the role you’re applying to open in a separate tab. Refer to it often to see what a company is looking for and adjust your resume to cater to that. For example, if a job requires experience in successful sales strategy formulation and execution, include an appropriate job experience bullet point that demonstrates this.
- Don’t stretch the truth
- Let’s say a company requires that applicants are proficient in PowerPoint. Maybe you’re not, but you are awesome in another presentation tool, like Google Slides or Keynote; you should be honest rather than claim you’re an expert at something you’re not. Skills are often transferable, and a recruiter will appreciate your honesty.
- Mention your knowledge of appropriate software
- Salesforce, Tableau, Microsoft Office Suite, Google Analytics—any tools that help you do your job better are worth adding to your resume. You can use the experience and skills section to include this info in your resume.
We’d recommend sticking to the Elegant, Official, Standout, or Professional layouts for a senior-level position, like a key account manager. These simple resume templates are clean and let a recruiter focus on what matters most—your skillset and accomplishments.
If you’ve used your management, sales, or negotiation skills in a project outside a professional capacity, it’s a worthy addition to your key account manager resume. Keep in mind that recruiters will be looking for relevant experiences for the role you’re applying to, so don’t get carried away.
Your career objective (you don’t actually need to include one!) should contain your professional goals and how they align with the company and role you’re applying to.
Example: “Highly motivated key account manager, eager to drive growth at Coca-Cola. Aiming to leverage my sales strategy and collaboration skills to foster relationships with partners like McDonald’s and Walmart.”
