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4 Operations Manager Resume Examples That Work In 2021

Author: Stephen Greet, Co-founder
Published on: January 28, 2021

You’re great at optimizing processes. You help new employees get up to speed and execute at a high level quickly. You know the operations of the business inside and out.

You’re a great operations manager. You shouldn’t also have to be great at writing a resume to land your next job.

That’s where we come in. These three operations manager resume samples have worked to help candidates land interviews at great companies like Stripe and Facebook.

Operations Manager Resume Example

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Business Operations Manager Resume Sample

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Senior Operations Manager Resume Template


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Operations Manager Resume Sample

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3 Expert Tips To Perfect Your Operations Manager Resume

The responsibilities of an operations manager can change drastically from company to company. Sometimes operations managers are tasked with employee on-boarding, other times they have to do data analysis to identify inefficiencies in processes.

No matter the specific scope of what you’re tasked with in any given operations management role, you need a wide ranging skill set to be successful.

From strategic planning to effective communication skills to strong analytical skills, you need to cover a lot of disciplines in your resume to convince the hiring manager you’re the right fit for their operations manager role.

We’ve talked to hundreds of hiring managers to distill what works, and what doesn’t, in an operations manager resume. Here are the 3 major tips you should keep in mind:

    1. Demonstrate the impact you had in your past roles. The best way to do this is to quantify your impact whenever possible.
    2. Tailor your resume for each job you apply to. This is easier than it sounds, I promise.
    3. Keep your resume format simple. Keep your resume to one page. 9 times out of 10, you don’t need to include a resume summary or objective.

Quantify your impact in your past roles

The tough reality of applying to operations manager roles is that you’re competing against 50+ other applicants. This means the hiring manager will not be spending a lot of time reviewing your resume.

Because of this you need to make the case that you will have a huge impact in the role so convincingly that the hiring manager has no choice but to give you an interview.

How can you do that? By demonstrating you’ve had an equally large impact in your past roles. The best and most convincing way to demonstrate that impact is by using numbers.

To make that case let’s look at two sample work experiences. This is the same work experience but one uses numbers to quantify impact and the other talks in generalities.

Which do you think is more convincing?

WRONG - words are cheap, use metrics to show your value

Financial Services Company
August 2016 - May 2018, New York NY
Operations Manager
  • Managed a team of experienced outbound sales specialists
  • Exceeded sales targets in 2017
  • Established monthly goals and coaching for each sales development representative leading to a sizeable year over year improvement
  • Analyzed data to identify potential up-sell opportunities for new clients leading to significant incremental sales
RIGHT - quantify your impact in your past roles

Financial Services Company
August 2016 - May 2018, New York NY
Operations Manager
  • Managed a team of 12 outbound sales specialists
  • Exceeded sales targets by $1.1M in 2017
  • Established monthly goals and coaching for each sales development representative leading to an average yearly improvement in sales of 14% per SDR
  • Analyzed data to identify potential up-sell opportunities for new clients leading to $550K in incremental sales

By drawing attention to the metrics in your bullet points you are making your case to the hiring manager as clear as day that you will have an impact as an operations manager at their business.

You’re in operations, so you know firsthand the importance of setting measurable goals and hitting those goals. What better way to demonstrate your competence than by showcasing that ability on your resume?

Examples of quantifying your impact as an operations manager

  • Improved efficiency of a process
    • Example: “Worked with business development representatives to streamline their client onboarding processes reducing client onboarding by an average of 17 days”
  • Reduced manual effort required
    • Example: “Identified manually intensive tasks for the sales team and worked with engineering to automate those tasks saving 90 hours of manual work each week”
  • Increased performance of employees
    • Example: “Created monthly goals and coaching for new employees improving performance of new hires by 15% in their first year of work”
  • Increased sales
    • Example: “Coached sales development representatives to better qualify leads generating an additional $550,000 in new sales”
  • Identified revenue expansion opportunities
    • Example: “Analyzed customer engagement data to identify potential up-sell opportunities resulting in $175,000 in incremental expansion revenue”
  • Reduced costs
    • Example: “Successfully reduced headcount by 10% while beating revenue targets by 12% for the year”

Don’t hesitate to use very rough estimates when quantifying your past work as an operations manager. Just be logical and thoughtful in how you came up with your estimates in case you’re asked during the interview.

And be assured, if you can use metrics to define your past work experience, you’ll be getting interview requests hand-over-fist.

Customize your resume for each application

Looking for a new job can seem like it’s a full-time job in and of itself. You always read that you should “customize your resume” for each operations manager role you apply to.

But what does that mean? Are you supposed to build a new resume from scratch for each job? That seems insane (because it is insane).

I want to walk through a practical example of how to adapt your resume for a given operations manager job. You’ll be able to see firsthand that it doesn’t take that long.

But first, why customize your resume? Because you need to get past the automated keyword filter that companies use to screen applications called an Applicant Tracking System (ATS).

These filters are scoring your resume based on whether it contains certain keywords that they’re looking for in an operations manager.

It’s time for an example.

As of the time of this writing, the company Handy is hiring an Operations & Strategy Manager in their NYC office. Here’s a snippet of the job description:

Sample Operations Manager Job Description from Handy

What you'll do

The scope of this mandate is broad, and requires exceptional capacity to prioritize and focus:

  • Run a team of 10-12 highly driven sales & operations associates
  • Own operations KPIs and costs for a new service or group of linked services
  • Source, onboard and retain Independent Contractors specialized by service (aka Handy Pros)
  • Improve overall platform experience for both Customers and Handy Pros
  • Drive changes in process, policy, and product to ensure high satisfaction for all users

What we're looking for

  • 6-8 years of professional experience with evidence of managing large teams
  • Strong attention to detail
  • Strong organizational and task management skills
  • Experience in coaching, motivating and developing team members
  • Ability to dig deep into processes and identify areas for improvement
  • Prior small company or start-up experience is a plus
  • A passion for marketplaces, the sharing economy, and/or the on-demand services space

I highlighted in yellow all potential keywords you can try to incorporate in your resume. Follow this process when reading the job description:

  1. As you read about the roles and responsibilities, do any of your past projects come to mind? Even if they’re only tangentially related to what is mentioned in the job description, it’s worth talking about.
  2. In your resume, talk about your experience in the exact same way they do in the job description.

Following this process will not only help you get past the automated filters, it will also help you stand out to the hiring manager. Only 5% of job applicants are tailoring their resume for each job. Do this, automatically get a leg up.

Based on the job description above, I would change this work experience:

Step 1: Work experience before customization

Financial Services Company
August 2016 - May 2018, New York NY
Operations Manager
  • Managed a team of 12 outbound sales specialists
  • Exceeded sales targets by $1.1M in 2017
  • Established monthly goals and coaching for each sales development representative leading to an average yearly improvement in sales of 14% per SDR
  • Analyzed data to identify potential up-sell opportunities for new clients leading to $550K in incremental sales
Step 2: Work experience after customization

Financial Services Company
August 2016 - May 2018, New York NY
Operations Manager
  • Ran a team of 12 sales and operations associates
  • Owned operations KPIs and costs to identify areas of improvement which led to exceeding sales targets by $1.1M in 2017
  • Established monthly goals for developing and coaching sales development representatives leading to an average yearly improvement in sales of 14% per SDR
  • Dug deep into sales process to identify areas of improvement for up-sell opportunities leading to $550K in incremental sales

The goal is to organically incorporate the key responsibilities that the hiring company is looking for based on the job description. Follow this process and you’ll be sure to get past the first stage of the resume review process.

Make sure you have the right operations manager resume format

You have to format your operations manager resume to get past the automatic filters companies use and also to please the hiring manager who will review your resume. To do that, do the following:

  • Keep your formatting simple. No images or graphics, just text.
  • Keep it to one page.
  • Break your work experience into short bullet points to improve readability.
  • Avoid pronouns like “we” or “I”.
  • Triple and quadruple check your spelling and grammar. Send your resume to a friend to review. Don’t let this be the reason you don’t get the job!
  • Only include a resume objective or summary if it will meaningfully improve your resume.

All of these tips are in service of one goal: make the life of the person reviewing your operations manager resume as easy as possible.

Make their life easy by quickly and concisely making the case for your candidacy. Long paragraphs of text that span multiple pages are not what a hiring manager is looking for.

Remember, there will be at least 50 other applicants for the role. Help yourself stand out by making your operations manager resume as easy to consume as possible by following these tips.

Operations manager resume objective

A hotly contested topic in the resume creation circles (we’re a really fun group) is whether or not to include a resume objective on your operations manager resume.

No matter which side of the debate someone falls on however, one this is clear: only include a resume objective if it actively makes your resume better!

What does this mean? It means you have to avoid having a super generic resume objective.

WRONG - a generic meaningless resume objective

I’m looking for an operations manager role to utilize my skills to improve processes.

If you’re the hiring manager reviewing this resume would it convince you to hire this operations manager? Of course not. It does nothing to talk about the candidate’s specific qualifications or interests.

You should aim to keep your resume to one page so don’t waste that valuable real estate with something that won’t help you get an interview.

As a rule of thumb, if you are not customizing your resume objective for each role you’re applying for then you should omit it altogether.

We curated over 100 resume objective examples to help you get started with writing one.

RIGHT - specific, customized resume objective

As the son of a pizzeria owner I’m excited about the prospect of leveraging my ability to identify and improve inefficiencies in processes to further Slice’s mission of making it easy for pizzerias to connect with their local communities.

How to write an operations manager resume that will get you an interview

There you have it. Use these operations manager resume templates and tips and you’ll be well on your way to landing interviews for your next job.

I know this was a lot, so in summary here are the major tips you should follow with your operations manager resume:

  • Demonstrate your ability to create and measure performance against goals by talking about your past work experience in terms of your quantitative impact.
  • Customize your resume for each operations manager role you apply to by incorporating the major keywords and responsibilities mentioned in the job description.
  • Keep your resume to one page. Only include a resume objective if you’re going to customize it for each job you apply to.

The first, and most annoying, step of landing your next operations manager job is now done. You have a great resume. Apply broadly and before you know it you’ll be overwhelmed by the number of resumes you have lined up!

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